Grace Cassidy
Danville,VA
Summary
Proven professional with a track record of enhancing operational efficiency and fostering strong client relationships at Edward Jones. Skilled in crisis management and customer service, achieving increased customer loyalty through innovative solutions. Demonstrates exceptional communication abilities and a commitment to employee engagement, driving team success and exceeding client expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On Call BOA
Edward Jones
08.2023 - Current
- Fostered an inclusive work environment through open communication channels and promoting diversity initiatives among staff members'' strengths.
- Improved customer satisfaction by promptly addressing and resolving client concerns as an On-Call Manager.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Maintained accurate records of client interactions, streamlining information access for future reference when required by colleagues or management teams.
Retail Sales Associate
Rackroom Shoes
08.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Waitress
Mama Possums
03.2019 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Associate of Science - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN05-2025
Skills
- Operational efficiency
- Innovation and creativity
- Sales and marketing
- Crisis management
- Employee engagement
- Customer service
- Clear communication
- Verbal and written communication
- Relationship building
- Work prioritization
Certification
- CPR certified
Timeline
On Call BOA
Edward Jones
08.2023 - Current
Retail Sales Associate
Rackroom Shoes
08.2023 - 06.2024
Waitress
Mama Possums
03.2019 - 11.2021
- CPR certified
Associate of Science - Occupational Therapy Assistant
St. Catherine University
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