Grace Castro
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prioritizes deadline adherence with timely solutions to challenging situations.
Overview
9
9
years of professional experience
Work History
Scheduling Agent
Diagnostic Exams, Baptist Health South Florida
12.2020 - 08.2023
- Coordinated and scheduled a wide variety of outpatient imaging exams while ensuring data accuracy in order to guarantee patient satisfaction.
- Verified necessary demographic information & acquired insurance information.
- Multi-tasked & handled high volume call queues for various departments.
- Provided excellent customer service by utilizing effective interpersonal skills with patients, relatives, physician practices, clinical departments and employees to ensure clear communication and productivity while executing the highest level of service excellence to all callers.
- Acquired & upheld a thorough knowledge of the various Baptist Health imaging centers, service offerings, driving directions and other relevant information to guarantee an excellent experience for the patient.
- Informed patients about seasonal exam promotions as well as corresponding pricing & financial assistance options, & transferred callers to corresponding department.
Hostess
Rusty Pelican Restaurant
06.2019 - 11.2020
- Greeted guests daily, handled their inquiries & concerns, and directed them to appropriate staff.
- Seated guests and managed restaurant seating chart for large numbers of guests.
- Entered data into company database & updated details including reservations, client demographics & special event requests.
- Utilized strong interpersonal skills to provide servers with updated information on seating arrangements and guests requests.
- Received and screened a high volume of internal & external communication.
- Utilized excellent written skills to engage with clients through online reviews.
- Tracked office stock & maintained inventory in a neat & organized fashion.
Volunteer TV Producer & Content Coordinator
Kairoz TV
08.2018 - 01.2020
- Produced a faith-based, music television show for a local Christian television network.
- Acquired content including films, documentaries, and music videos.
- Created and edited written agreements for the channel.
- Utilized social media marketing to expand the channel's online platform.
Permit Expediter
E.C. & Associates
02.2015 - 01.2019
- Secured permits for commercial and residential projects in an efficient and timely manner.
- Interfaced with city officials, contractors and architects to ensure that plans are processed correctly.
- Maintained excellent communication with clients by providing them with updates every step of the way during the permit expediting process to guarantee client's satisfaction.
Administrative Assistant
Comfort Recovery
10.2016 - 03.2017
- Provided direct administrative support to the clinical director, lead social worker, recovery program supervisor and medical assistant manager by scheduling interviews, booking speaking engagements and creating new patient files.
- Completed all required patient data entry according to established policies and procedures.
- Logged all billing data entry for existing clients.
- Created and edited clinical applications and intakes.
- Managed clients' information and medical appointments using web-based software.
Education
Bachelor of Arts - Spanish & History
University of Miami
Coral Gables, FLAssociate of Arts - Mass Communication and Journalism
Center for Maghreb Studies, Miami Dade College
Tunis, Miami, FLSkills
- Ensure exam order accuracy
- Active Learning
- Patient Appointment Management
- Client Relations Skills
- Report Writing and Documentation
- Calendar Software
- Data Gathering and Documentation
- Interpreting Physician Orders
- HIPAA Guidelines
- Patient Scheduling
- Reminder Calls
Accomplishments
- I was awarded the Peak Performer award by Baptist Health Quality Assurance on four different occasions for exceeding customer quality standards & quality assurance with an average score of 100%. I received this award on February of 2022, August of 2022, September of 2022 & December of 2022.
- Provost's Honor Roll and Dean's List, University of Miami August 2011
- University of Miami, Florida Medallion Scholarship, August 2008
- Miami Dade College Honors College Fellow Award, August 2006
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Agent
Diagnostic Exams, Baptist Health South Florida
12.2020 - 08.2023
Hostess
Rusty Pelican Restaurant
06.2019 - 11.2020
Volunteer TV Producer & Content Coordinator
Kairoz TV
08.2018 - 01.2020
Administrative Assistant
Comfort Recovery
10.2016 - 03.2017
Permit Expediter
E.C. & Associates
02.2015 - 01.2019
Bachelor of Arts - Spanish & History
University of Miami
Associate of Arts - Mass Communication and Journalism
Center for Maghreb Studies, Miami Dade College
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