Grace Catoe
Kershaw,SC
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.
Proficient in billing medical claims in the following networks but not limited to Medicare, Medicaid, commercial insurance and marketplace according to company policies.
Quickly and professionally receiving phone calls and either resolving issue, or transferring to appropriate staff.
Verify Insurance plans and reviewing policies to ensure proper care and payment to the right agency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Sandhills Medical Foundation
07.2021 - Current
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Trained all staff on front desk procedures and policies.
- Responsible for all billing and coding to ensure all offices inside of network receive payment for services rendered.
Cardiac Monitor Technician
MUSC (Lancaster)
11.2019 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Maintained accurate and detailed records of patient information and treatments.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Caregiver
Private Duty
05.2014 - 09.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
Education
High School Diploma -
Provost Academy
Columbia, SC08.2014
Skills
- Visitor Monitoring
- Posting Charges
- Phone Call Direction
- Front Desk Management
- Guest Satisfaction
- Business Correspondence
- End-of-Day Reporting
- Problem-Solving Skills
- Office Management
- Business Administration
- Appointment Setting
- Data Entry
- Effective Planning
- Professional Relationships
- Multi-Line Phone Systems
- Visitor Check-In Skills
- Records Preparation
- File Management
- Log Updating
- Payment Oversight
- EMR Systems Proficiency
- Conflict Management
Certification
- PT - Phlebotomy Technician
Timeline
Front Desk Coordinator
Sandhills Medical Foundation
07.2021 - Current
Cardiac Monitor Technician
MUSC (Lancaster)
11.2019 - Current
Caregiver
Private Duty
05.2014 - 09.2019
High School Diploma -
Provost Academy
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