Grace Cecil
CHARLOTTE HALL,Maryland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Worldwide Moving Systems
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Tag and Title Clerk
Waldorf Toyota
03.2020 - 08.2022
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Streamlined tag and title processing by implementing efficient organizational systems.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Tag and Title Clerk, Owner
EZ Auto Tag And Title
11.2014 - 02.2016
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Coordinated price adjustment between buyers and sellers.
- Streamlined tag and title processing by implementing efficient organizational systems.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Created documents with applicant information and verified data against [Type] database information.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
GED -
Chopticon High School
Morganza, MD06.1981
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Database entry
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Calendar Management
- Invoice Processing
- Relationship Building
- Data Management
- Data Collection
- Client Relations
- Bookkeeping
- Multi-Line Telephone Systems
- Account Management
- Database Management
- Workflow Planning
- Reception oversight
Accomplishments
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Scheduling - Organized technician schedule for customer jobs.
- Responded to over 50 customer inquiries each day.
- Successfully resolved customer issues in a timely period.
Timeline
Administrative Assistant
Worldwide Moving Systems
10.2022 - Current
Tag and Title Clerk
Waldorf Toyota
03.2020 - 08.2022
Tag and Title Clerk, Owner
EZ Auto Tag And Title
11.2014 - 02.2016
GED -
Chopticon High School
Similar Profiles
Tim WalstromTim Walstrom
Account Sales Manager at Worldwide Moving SystemsAccount Sales Manager at Worldwide Moving Systems
Melissa BaltierraMelissa Baltierra
Driver at Coleman Worldwide MovingDriver at Coleman Worldwide Moving
Breanna Nettuno-ClarkBreanna Nettuno-Clark
Administrative Assistant at Coleman Worldwide MovingAdministrative Assistant at Coleman Worldwide Moving