Grace Celsi
Trenton,MI
Summary
Highly skilled Lead Patient Care Coordinator with proven experience in managing patient care, coordinating medical staff, and implementing healthcare plans. Possess strong communication skills to liaise between patients, doctors, and ancillary staff effectively. Noted for improving operational efficiency by streamlining processes and enhancing patient satisfaction levels. Strengths include leadership, problem-solving abilities, patient advocacy and a deep understanding of healthcare procedures and regulations. Known for high productivity and efficient task completion. Specializes in healthcare administration and streamlined communication processes. Excels in empathy, leadership, and adaptability to meet diverse patient needs and support team dynamics for optimal care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Michigan Center for Oral Surgery
Southgate, MI
05.2021 - Current
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Helped patients obtain health care services by setting up referrals.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Addressed patients' complaints head-on, investigated concerns, and worked with medical staff to devise solutions.
- Submitted various medication requests electronically.
- Monitored, evaluated, and reported patient progress to physicians.
- Provided direction to staff members on patient care issues.
Surgical Assistant
Michigan Center For Oral Surgery
Southgate, MI
05.2021 - 02.2023
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Created and maintained sterile operating fields to minimize infection risks.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Updated patient files to record medications prescribed and medical histories.
Head Hostess
Lily's Seafood Grill & Brewery
Royal Oak, MI
02.2017 - 06.2021
- Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Apparel Team Lead
Dicks Sporing Goods
Taylor, MI
03.2019 - 10.2020
- Recommended merchandise to customers based on needs and preferences.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate Degree in Nursing -
Henry Ford College
Dearborn, MI01-2027
Associate of Arts -
Wayne County Community College District
Taylor, MI11-2024
High School Diploma -
Riverview Community High School
Riverview, MI05.2022
Skills
- Service prioritization
- Guest service
- Effective customer upselling
- Computer skills
- Friendly, positive attitude
- Work ethic
- Reliable and trustworthy
- Team management
- Communication
- People skills
- Customer service
- Basic math
- High-volume dining
- Relationship management
- Child psychology knowledge
- First aid and CPR certified
- Analytical
- Insurance practices
- Claims processing
- Patient relations
- Sterilization procedures
- Appointment confirmation
- Recording histories
- Healthcare operations
Accomplishments
- Graduated with a 4.13 GPA
- Completed more than 2,000 hours of assisting.
- Recognized as a strong employee of the Michigan Center for Oral Surgery for outstanding performance and team contributions.
- Member of Phi Theta Kappa
- Helped onboard and train new surgical assistants and patient care coordinators
- Became Team Lead at Michigan Center for Oral Surgery
Certification
- OSHA certified
- First Aid/CPR
- IV certified
Timeline
Lead Patient Care Coordinator
Michigan Center for Oral Surgery
05.2021 - Current
Surgical Assistant
Michigan Center For Oral Surgery
05.2021 - 02.2023
Apparel Team Lead
Dicks Sporing Goods
03.2019 - 10.2020
Head Hostess
Lily's Seafood Grill & Brewery
02.2017 - 06.2021
Associate of Arts -
Wayne County Community College District
High School Diploma -
Riverview Community High School
Associate Degree in Nursing -
Henry Ford College
Similar Profiles
SYDNEY RUSKINSYDNEY RUSKIN
Clinical Assistant at Oral and Maxillofacial Surgery Associates of MichiganClinical Assistant at Oral and Maxillofacial Surgery Associates of Michigan
Rachel RoystonRachel Royston
Oral Surgery Assistant at Mid Michigan Oral SurgeryOral Surgery Assistant at Mid Michigan Oral Surgery
Allison WiederholdAllison Wiederhold
Business Assistant at The Periodontal Center / The Oral Surgery CenterBusiness Assistant at The Periodontal Center / The Oral Surgery Center