Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Interests
Timeline
OperationsManager
GRACE CHANNELL

GRACE CHANNELL

Denver,CO

Summary

Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.

Overview

6
6
years of professional experience

Work History

Go-to-Market Coordinator

TTEC
Denver, CO
10.2024 - Current
  • Monitored project progress and provided updates to stakeholders.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Collaborated with cross-functional teams to define requirements for new initiatives.

Portfolio & Growth Marketing Manager

TTEC
Denver, CO
05.2022 - 09.2024
  • Created and provided marketing material to meet B2B marketing needs.
  • Implemented initiatives to increase brand awareness and engagement with target audience.
  • Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
  • Organized development and implementation of diverse marketing videos, social media posts and blogs.
  • Presented competitive analysis and industry trends to drive decision-making.
  • Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
  • Collaborated with sales teams to develop lead generation strategies across multiple channels.
  • Determined best methods to meet research objectives and produce useful data.

Cisco Practice Chief of Staff

TTEC
Denver, CO
08.2021 - 05.2022
  • Built strong relationships with key internal parties to support strategic communications and marketing pursuits.
  • Prepared meeting agendas, notes, and briefing materials.
  • Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
  • Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
  • Designed new salesforce solutions and reports, when needed.

Co-Lead Organizer

TEDXCU
Boulder, CO
01.2019 - 05.2022
  • Incorporated variety of techniques including stories and inspirational messages into talks to entertain attendees.
  • Assigned tasks to student directors to fit skill levels and maximize team performance to put on a large scale TEDx event.
  • Presented the TEDxCU organization to multiple funding boards on CU's campus to invest over $50,000 dollars in students and their futures at the university and beyond.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve event goals and student's personal goals.

Solution Architect and CX Design Intern

TTEC
Denver, CO
06.2021 - 08.2021
  • Created agenda, maintain action item, and org development plan for the Solutions Factory leadership team.
  • Consolidated, gathered future state vision + requirement, and drove execution around Solutions Factory analytics through Salesforce and Highspot.
  • Shadowed CX Designers and solution engineers in select new-business pursuits, eventually contributing ideas to the sales strategy and learning end-to-end proposal processes.
  • Collaborated with leadership to create a content library that shares the same approach with marketing.
  • Collaborated with Pursuit Management on establishment of a template for case studies and collaborate with TTEC delivery contact to gather and create case studies for select clients.

Education

Bachelor of Arts - Communication

University of Colorado
Boulder, CO
05.2022

Skills

  • Storytelling through oral and written mediums
  • Large presentations and events
  • Team building and leadership
  • Relationship building
  • Troubleshooting and problem-solving in high-stress environments
  • Growth Mindset
  • Proficient in AI, Notion, Salesforce, Slack, Google Products, PowerPoint, Microsoft Office Suite, Asana, Mural, and Canva

Education and Training

Boulder, CO

Contact

Denver, CO 80211

Interests

Member of Pi Beta Phi Women's Fraternity (2019 - Present), Member of CU Boulder Student Ambassadors & Tour Guides (2019-2022)

Timeline

Go-to-Market Coordinator

TTEC
10.2024 - Current

Portfolio & Growth Marketing Manager

TTEC
05.2022 - 09.2024

Cisco Practice Chief of Staff

TTEC
08.2021 - 05.2022

Solution Architect and CX Design Intern

TTEC
06.2021 - 08.2021

Co-Lead Organizer

TEDXCU
01.2019 - 05.2022

Bachelor of Arts - Communication

University of Colorado

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GRACE CHANNELL