Grace Chen
25812 De Quincy Place Stevenson Ranch,CA
Summary
To pursue a career in Sales, Marketing, or Retail Operations management position that can fully utilize the training and experience in cosmetics profession.
Overview
21
21
years of professional experience
Work History
Cosmetics and Fragrances Sales Manager
Macy's
Sherman Oaks, CA
06.2017 - Current
- Oversee total Cosmetics/Fragrances Department at Sherman Oaks Macy's from 2017. Consistently exceeding sales over LY by focusing on driving key events, coaching and elevate colleagues/CM's selling skills, raising the use of the MyClient tool andholding our team accountable to performance expectations.
- Negotiated and Implemented Mega Events to attract new customers and increase existing customer loyalty.
- Managed recruiting, hiring and performance monitoring of our beauty team.
- Mentored and internally promoted our team into store leadership positions.
Cosmetics and Fragrances Sales Manager
Macy’s
Valencia, CA
01.2013 - 06.2017
- Managed the Cosmetics Department since June 2013. Exceeded planned sales by create promotional events to drive sales growth in the cosmetics and fragrances departments.
- Implemented training and mentoring programs to educate our team on cosmetic products and promote personal development opportunities.
- Developed strategies to increase store traffic, brand loyalty, and customer satisfaction.
Cosmetics and Fragrances Sales Manager
Macy’s
Glendale, CA
06.2007 - 01.2013
- Oversaw the Cosmetics/Fragrances Department at Glendale Macy's from June 2007 through Jan 2013. Increased annual volume by $916K in 2007 and $400K in 2008. In 2012, total sales equaled to 14M vs LY of $12.1M and improved sales $2M over LY and plan.
- Managed recruiting, hiring and performance monitoring of sales team.
- Managed and trained a team of sales associates to meet or exceed sales goals.
- Established relationships with vendors for new product launches and special promotions.
Cosmetics and Fragrances Sales Manager
Macy's
Burbank, CA
10.2004 - 06.2007
- Oversaw the Cosmetics and Fragrances Department from Oct 2004 -June 2007. Increasing incremental sales by $700K in 2005, $740K in 2006, and $101K in spring 2007 with no additional new line added.
- Collaborated with vendor team to create events to drive sales.
- Managed and trained a team of sales associates to meet or exceed sales goals.
Estée Lauder Account Coordinator
Estée Lauder
Los Angeles, CA
10.2002 - 10.2004
- Oversaw the following 6 large key stores: Sherman Oaks, Burbank, Glendale, Beverly Center, Century City, and Santa Monica for Macy's West. (Territory over $4M)
- Achieved +5% ahead of plan and +4% YTD in 2003.
Skills
- Sales Reporting
- Competitor Analysis
- Strategic Planning
- Territory Management
- Marketing Strategy Development
- Promotional Sales Events
- Goal Setting and Achievement
- Sales Presentations
- Relationship Building
- Decision-Making
Accomplishments
- Macy's Valencia Manager of the year, 2014
- Macy's LA Valley Sales Manager of the year, 2012
- Macy's Glendale Manager of the year, 2012
- Macy's Burbank Manager of the year, 2006
- Macy's Burbank Manager of the year, 2005
- Estee Lauder Best of the Best 2004
Strengths
- Successful track record of selling ideas and persuading individuals and teams to focus on achieving common goals.
- Leadership skills, which foster a positive and comfortable work environment, maximizing associate productivity
Timeline
Cosmetics and Fragrances Sales Manager
Macy's
06.2017 - Current
Cosmetics and Fragrances Sales Manager
Macy’s
01.2013 - 06.2017
Cosmetics and Fragrances Sales Manager
Macy’s
06.2007 - 01.2013
Cosmetics and Fragrances Sales Manager
Macy's
10.2004 - 06.2007
Estée Lauder Account Coordinator
Estée Lauder
10.2002 - 10.2004