Grace Chramosta
Overland Park
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift leader
Dunkin Donuts
01.2022 - Current
- Hired in June2022 as a Crew Member, promoted to Shift Leader in December of2022 due to outstanding performance
- Coordinate large incoming orders with current production capacity to ensure timely delivery
- Manage day to day operations including:
- Act as the main customer service contact to reconcile complaints and feedback from guests
- Assume all responsibilities of Shift Manager role if they are not present
Receptionist
Luxe Nail Spa
07.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
TO GO
Chili’s
01.2020 - 01.2022
- Handled inbound web and phone orders for Chili’s curbside service
- Reconciled complaints and provided prompt resolution for guest questions/concerns
- Delivered outstanding customer service in a fast-paced environment
- Assembled orders, ensuring accuracy of contents before delivering to guest
- Leveraged POS system to track and account for all orders handled during shift
Guest Experience and Concessions
Blue Valley Rec Center
01.2018 - 01.2020
- Managed daily food prep list and provided documentation for daily inventory report
- Prepared menu options to meet anticipated daily demand
- Collected and tracked cash from daily transactions
- Balanced cashier drawer daily
- Input transaction data into system
Education
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Pittsburg State University
Pittsburg05.2022
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Blue Valley Southwest
Overland Park05.2019
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CAPS
Overland Park12.2018
Skills
- Customer service advocate
- Able to learn quickly and adapt in fast-paced, high-stress environments
- Critical thinking and problem solving, seeks to find compromises between business and client needs
- Ability to careful read specific instructions
- Proven responsible to handle and account for large quantities of cash
- Broad understanding of business operations, able to learn and implement new processes quickly
- Team player for maximum efficiency
- Positive attitude
- Problem-solving
- Customer service focus
- Customer service management
- Staff supervision
Timeline
Receptionist
Luxe Nail Spa
07.2023 - 01.2025
Shift leader
Dunkin Donuts
01.2022 - Current
TO GO
Chili’s
01.2020 - 01.2022
Guest Experience and Concessions
Blue Valley Rec Center
01.2018 - 01.2020
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Pittsburg State University
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Blue Valley Southwest
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CAPS
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