Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Grace Cisneros

Coral Springs

Summary

Dynamic professional with extensive experience as a Personal Assistant to Executives at Coca Cola Enterprises and Caretaker/Nanny to an affluent family. Excelling in travel coordination and calendar management. Proven ability to enhance office efficiency through meticulous data entry and exceptional customer service. Bilingual communicator skilled in conflict resolution and providing emotional support, ensuring client satisfaction and operational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Personal Assistant/Family Caregiver

Self Employed Web
Coral Springs
01.2014 - 05.2023
  • Organized travel arrangements, including flights, transportation, and accommodation logistics.
  • Coordinated meetings with managers, parents, vendors.
  • Managed inventory of office supplies and placed orders as needed.
  • Answered incoming calls and emails while maintaining the executive's schedule.
  • Administered medical treatments according to physician orders and parental instructions.
  • Provided emotional support to clients and families during challenging periods.
  • Educated family members on at-home care techniques for loved ones.
  • Supervised outdoor play activities in parks and playgrounds.

Medical Records Specialist

Institute Of Cardiovascular Excellence
Ocala
02.2008 - 12.2012
  • Executed data entry into electronic health record systems, ensuring accuracy and efficiency.
  • Compiled statistical reports on patient care and services delivered by physicians and other healthcare professionals.
  • Collected, filed, scanned, and retrieved confidential patient information to maintain privacy.
  • Maintained precise documentation of all activities related to medical records management.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Reviewed medical records for accuracy and completeness prior to storage or release.
  • Provided training on electronic health record systems to enhance staff proficiency.
  • Answered inquiries regarding status and availability of patient records promptly.

Homemaker

Homemaker self
Ocala
04.2002 - 01.2007
  • Assisted with daily living activities, including feeding, bathing, dressing, and grooming.
  • Provided emotional support to children during upbringing as primary caregiver.
  • Facilitated teaching and training opportunities to promote skill development.

Administrative Assistant

Coca Cola Enterprises
Sylmar
01.1999 - 01.2001
  • Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory, placing orders as needed to maintain stock levels.
  • Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and efficiency.
  • Facilitated interdepartmental communication to enhance collaboration within the organization.
  • Compiled data from various sources into organized reports for management review.
  • Coordinated mailings, including sorting and preparing packages for shipment.
  • Assisted in planning special events by arranging catering services and securing venues.
  • Scheduled appointments between clients and staff, optimizing workflow and accessibility.

Ticket Agent

American Airlines
New York
12.1997 - 12.1998
  • Coordinated seating assignments according to customer preferences and needs.
  • Processed reservation changes and cancellations for passengers efficiently.
  • Verified passenger identification documents for international flights.
  • Resolved customer complaints professionally, maintaining high service standards.
  • Maintained accurate records of transactions using airline computer systems.
  • Assisted travelers with special needs during check-in processes.
  • Facilitated communication among ground staff, pilots, and air traffic control personnel.
  • Advised passengers on local attractions and transportation options upon request.

Education

Graduate Certificate - Tourism And Travel Management

Applied Business & Travel And Tourism
New York, NY
05-1993

High School Diploma -

Newtown Technical High School
Elmhurst, NY
06-1992

Skills

  • Travel coordination
  • Calendar management
  • Medical record administration
  • Office supply oversight
  • Data entry
  • Customer service
  • Bilingual communication (Speak, Read, and Write Spanish Fluently
  • Conflict resolution
  • Active listening
  • Problem solving
  • Emotional support
  • Training and development
  • Attention to detail

Certification

  • Sabre - Date Entry Database

Languages

Spanish
Professional

References

References available upon request.

Timeline

Personal Assistant/Family Caregiver

Self Employed Web
01.2014 - 05.2023

Medical Records Specialist

Institute Of Cardiovascular Excellence
02.2008 - 12.2012

Homemaker

Homemaker self
04.2002 - 01.2007

Administrative Assistant

Coca Cola Enterprises
01.1999 - 01.2001

Ticket Agent

American Airlines
12.1997 - 12.1998

Graduate Certificate - Tourism And Travel Management

Applied Business & Travel And Tourism

High School Diploma -

Newtown Technical High School

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