Grace Conti
Poughkeepsie ,NY
Summary
Dynamic professional with a proven track record in customer service and data entry, honed as a Front Desk Receptionist at Dr. M. Meshnick and further developed in educational and medical office settings. Excelled in enhancing customer satisfaction and streamlining administrative processes, demonstrating exceptional attention to detail and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Dr. Salina Wu, DDS
10.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Submitted insurance claims and collected all patient payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Teaching Assistant
Arlington Central School District
09.2022 - 06.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Front Office Manager
Dr. M. Meshnick, DDS
09.2013 - 05.2018
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and ensuring all dental claims were submitted.
- Created weekly schedule for front office staff.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed records for clients and adhered to safety procedures.
Education
High School Diploma -
John Jay Sr. High School
Hopewell Jct, NYBaking And Pastry Arts
Culinary Institute of America
Hyde Park, NY2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Team collaboration
- Problem-solving skills
- Appointment scheduling
- Sensitive information handling
- Work prioritization
- Initiative-taking
Additional Information
Former competitive softball player, who enjoys giving back to young players by volunteering for my town’s recreation softball league, as well as travel softball.
Timeline
Front Desk Receptionist
Dr. Salina Wu, DDS
10.2024 - 02.2025
Teaching Assistant
Arlington Central School District
09.2022 - 06.2024
Front Office Manager
Dr. M. Meshnick, DDS
09.2013 - 05.2018
High School Diploma -
John Jay Sr. High School
Baking And Pastry Arts
Culinary Institute of America
Similar Profiles
Suzette PencergaSuzette Pencerga
Dental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDSDental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDS
Lily-Anne SaengthongLily-Anne Saengthong
Receptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMDReceptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMD
Mijael Retamero CidMijael Retamero Cid
Lead Dental Assistant at Advanced Implant & Cosmetic Dentistry. Dr. Jyoti P. Srivastava, MS. DDS. DR. Robert Castracane, DMDLead Dental Assistant at Advanced Implant & Cosmetic Dentistry. Dr. Jyoti P. Srivastava, MS. DDS. DR. Robert Castracane, DMD
Jeanne BarberJeanne Barber
Teacher at St. Denis St. Columba SchoolTeacher at St. Denis St. Columba School
Shyanne AnsonShyanne Anson
Student Assistant at New Jersey City University Gothic Knight AthleticsStudent Assistant at New Jersey City University Gothic Knight Athletics