Grace Cooley
Snohomish,WA
Summary
Dynamic professional with a strong background in employee training and partnership development. Skilled in negotiating favorable contracts and implementing performance management systems to ensure compliance and foster a culture of continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director
Pioneer Human Services Inc.
Seattle, Washington
08.2024 - 07.2025
- Ensured compliance with organizational standards through effective policy implementation.
- Expanded service outreach by managing partnerships with local agencies.
- Provided strategic guidance on resource allocation and staffing requirements.
- Maintained robust relationships with key stakeholders, enhancing organizational goodwill.
- Developed regional budgeting processes aligned with corporate guidelines and business needs.
- Monitored expenses to ensure adherence to company procedures and budgets.
- Negotiated contracts and agreements with vendors and external partners to secure favorable terms.
- Coordinated recruitment efforts with HR to hire and retain top regional talent.
Training Specialist
Northwest Ambulance Critical Care Transport
Marysville, Washington
10.2020 - 04.2024
- Facilitated onboarding sessions and conducted essential training for new employees.
- Developed training materials to enhance employee skill sets across various departments.
- Coordinated logistics for training events, ensuring availability of all necessary resources.
- Conducted training needs assessments to align employee skills with required competencies.
- Maintained accurate records of attendance and completion for compliance monitoring.
- Trained employees on new software, minimizing frustration during transitions.
- Implemented performance management systems to track progress against established goals.
- Promoted a culture of continuous learning by coordinating professional development opportunities.
Emergency Medical Technician
Procare EMS
Crofton, Maryland
06.2018 - 08.2019
- Responded promptly to emergency calls and assessed patient conditions.
- Collaborated with healthcare teams to ensure seamless patient care.
- Documented patient information and treatment provided in detailed reports.
- Communicated effectively with patients, families, and healthcare professionals during crises.
- Demonstrated dedication to providing quality care through continued training and education.
- Trained new hires by offering insight into job duties and assessing shift performance.
Emergency Medical Technician
Medcare Ambulance
Towson, Maryland
01.2017 - 06.2018
- Responded promptly to emergency calls, assessing situations and delivering appropriate treatment for illnesses or injuries.
- Evaluated patients' medical conditions, monitoring vital signs throughout transit.
- Documented assessment findings per established protocols to ensure compliance.
- Cultivated collaborative relationships with medical professionals to enhance patient care efficiency.
EMT-Basic
East Coast Ambulance
Baltimore, Maryland
09.2016 - 01.2017
- Ensured equipment readiness for emergency response through regular maintenance and inspections.
- Reviewed and restocked inventory levels to prepare ambulances for service.
- Conducted thorough vehicle checks in compliance with required maintenance schedules.
- Collaborated with medical personnel to facilitate prompt treatment and patient transport.
Education
Emergency Medical Technician - Emergency Medical Services
Maryland Fire And Rescue Institute
Aberdeen, MD09-2016
BBA - Healthcare Management
Western Governors University
Salt Lake City, UTSkills
- Budget management
- Partnership development
- Employee training and development
- Strategic resource allocation
- Compliance monitoring
- Stakeholder engagement
- Problem solving
- Public speaking
- Microsoft proficiency
- Innovation and creativity
- Cross-functional team management
- Customer service and support
- Communication skills
- Team collaboration
Certification
- Emergency Medical Technician (National and Washington State)
- Senior Emergency Medical Technician Instructor
- CPR Instructor
- Emergency Vehicle Incident Prevention Instructor
Timeline
Regional Director
Pioneer Human Services Inc.
08.2024 - 07.2025
Training Specialist
Northwest Ambulance Critical Care Transport
10.2020 - 04.2024
Emergency Medical Technician
Procare EMS
06.2018 - 08.2019
Emergency Medical Technician
Medcare Ambulance
01.2017 - 06.2018
EMT-Basic
East Coast Ambulance
09.2016 - 01.2017
Emergency Medical Technician - Emergency Medical Services
Maryland Fire And Rescue Institute
BBA - Healthcare Management
Western Governors University
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