Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Grace Cossio

Chippewa Falls

Summary

Experienced in managing day-to-day retail operations with a strong background in:

  • Customer service: Delivering excellent support, resolving issues, and ensuring customer satisfaction
  • Inventory management: Tracking stock, handling deliveries, and maintaining accurate records
  • POS systems: Troubleshooting, processing transactions, and maintaining system accuracy
  • Accounting & cash handling: Performing daily reconciliation, preparing deposits, and ensuring financial accuracy

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Hey Everything
05.2022 - Current
  • Assisted in daily operations, ensuring compliance with company policies and procedures.
  • Supported inventory management, coordinating stock levels and replenishment processes.
  • Trained new staff on customer service standards and operational protocols.
  • Monitored store performance metrics, identifying areas for improvement and efficiency gains.
  • Resolved customer inquiries effectively, enhancing satisfaction and fostering loyalty in store clientele.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Cornell Highschool
Cornell, WI

No Degree - Paralegal Studies

CVTC
Chippewa Falls, WI
05-2027

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Store opening and closing
  • POS systems
  • Employee scheduling
  • Hiring and training
  • Depositing stores money
  • Quickbooks

Languages

Spanish
Native or Bilingual

Interests

  • Gym Workouts
  • Volunteer Work
  • I participate in a variety of outdoor recreational activities
  • Adventure Travel
  • Fashion and Style
  • Animal Care
  • Reading

Timeline

Assistant Store Manager

Hey Everything
05.2022 - Current

High School Diploma -

Cornell Highschool

No Degree - Paralegal Studies

CVTC

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