Grace Courter
Geneva,IL
Summary
Passionate and responsible full-time student with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Exceptional communication and great time management skills.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Loyola University Chicago Residence Life
08.2022 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Team Member
Kane County Cougars - Kidzone
05.2023 - 08.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Team Member
Chick-fil-A
07.2020 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Bachelor of Science - Public Health
Loyola University Chicago
Chicago, IL05.2025
High School Diploma -
Aurora Central High School
Aurora, IL05.2021
Skills
- Resident Support
- Policy Reinforcement
- Student Engagement
- Effective Planning
- Time Management
- Mediation
- Effective Communication
- Moral Conduct
- Student Advisory
- Mental Health Awareness
- Resident Engagement
- Event Planning
Volunteer
Volunteer Experience:
- Planned Parenthood Virtual Volunteer - Summer 2021
- Shopper and food pantry volunteer - Care for Real Edgewater - Fall 2021 (current)
- Northwestern Memorial Hospital volunteer - Mask Ambassador - Spring 2022 to Spring 2023.
Research
Research Experience
- Promoting Adjustment in Children through Evaluation (PACE) Lab - Undergrad Research Assistant est. Fall 2023
Timeline
Team Member
Kane County Cougars - Kidzone
05.2023 - 08.2023
Resident Assistant
Loyola University Chicago Residence Life
08.2022 - Current
Team Member
Chick-fil-A
07.2020 - 05.2022
Bachelor of Science - Public Health
Loyola University Chicago
High School Diploma -
Aurora Central High School
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