Grace Cox
DesMoines
Summary
Dynamic hospitality professional with a proven track record at Destination Grille, excelling in customer service and team collaboration. Skilled in supply restocking and conflict resolution, I enhanced guest satisfaction through effective communication and meticulous attention to detail, consistently delivering high-quality experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Destination Grille
06.2023 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on operational procedures and safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Hospitality Worker
Blue Sushi Sake Grill
12.2019 - 06.2023
- Reduced risks by maintaining clean and organised work environment.
- Implemented effective communication strategies between front-of-house and back-of-house teams.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
Cook
Tipsy Crow
06.2017 - 10.2019
- Prepared diverse menu items with attention to quality and presentation.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Collaborated with team to streamline food preparation processes.
- Mentored junior cooks, enhancing team skills and efficiency.
- Monitored inventory levels, minimizing waste through effective management.
- Coordinated with front-of-house staff to ensure timely service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
High School Diploma -
Ankeny Centennial
Ankeny, IANo Degree - General Studies
Des Moines Area Community College
Ankeny, IASkills
- Supply restocking
- Cleaning and sanitizing
- Upselling strategies
- Guest relations
- Wine pairing expertise
- Safe alcohol service
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent communication
- Cash handling
- Organizational skills
- Attention to detail
- Conflict resolution
- Decision-making
- Relationship building
- Team building
- Staff training
Timeline
Hospitality Worker
Destination Grille
06.2023 - 11.2025
Hospitality Worker
Blue Sushi Sake Grill
12.2019 - 06.2023
Cook
Tipsy Crow
06.2017 - 10.2019
High School Diploma -
Ankeny Centennial
No Degree - General Studies
Des Moines Area Community College