Grace Craig

- Developed a comprehensive 10-year revenue and expenditure forecast for the General Fund, enhancing long-term financial planning

- Analyzed payroll and personnel data to create a dynamic 5-year projection model, improving budget accuracy

- Conducted process mapping of the procurement cycle, recommending workflow improvements that reduced lead times, and increased cost-efficiency

- Assisted in preparing presentations and summary reports for senior leadership and council review

- Compared financial procedures against peer municipalities to identify gaps and opportunities for operational improvements

- Prepared and served high-quality coffee and food items in a fast-paced environment, ensuring adherence to company recipes
- Delivered outstanding customer service by efficiently managing orders and addressing customer inquiries
- Operated point-of-sale systems, processing transactions accurately while maintaining cash handling integrity
- Maintained a clean workspace, restocking inventory and ensuring compliance with food safety standards

- Led the accurate and timely processing of outgoing shipments, consistently meeting daily order fulfillment goals
- Managed packaging, labeling, and dispatching operations, ensuring high-quality control standards to minimize returns
- Utilized advanced shipping software to effectively track orders and guarantee on-time deliveries
- Maintained and updated inventory records, optimizing stock levels and coordinating timely reorders