Grace Crowe
DeWitt,Michigan
Summary
Hardworking front desk receptionist with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Polite and accommodating front desk receptionist bringing over three years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Goal-driven Receptionist with an extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Summer Babysitter
Kelly Cesal
New Lothrop, MI
06.2022 - Current
- Implemented discipline strategies when necessary in order to maintain order among the kids.
- Ensured the physical and social well-being of each child.
- Taught basic manners such as table etiquette, politeness, sharing to the kids.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Assisted with meal preparation and feeding of infants or young children.
- Collaborated with parents regarding their expectations from babysitting services provided.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
In-Home Babysitter
Jason Bennett
New Lothrop, MI
06.2019 - 08.2023
- Served as a positive role model for the children in terms of attitude, behavior and values.
- Provided emotional support for the children during difficult times or challenging situations.
- Met and communicated regularly with parents to discuss children's activities and development.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Enforced rules to teach good manners and maintain safe environment.
- Ensured physical and social well-being of each child.
- Kept children safe and secure at all times.
- Communicated with parents about daily activities and any concerning behaviors.
Receptionist
Crowe Real Estate Office
Owosso, MI
05.2021 - 06.2023
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated and recorded customer or client information to maintain accounts.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Political Science- Pre Law
Michigan State University
East Lansing, MI05-2026
Corunna High School
Corunna, MI05-2023
Skills
- Schedule Management
- Activity Planning
- Homework Assistance
- Behavior Monitoring
- Appointment Confirmation
- Guest Relations
- File Organization
- Spreadsheet Tracking
- Administrative Support
- Customer Service
- File Management
- Correspondence Typing
- Mail Sorting
- Mail Distribution
- Front Office Management
- Cash Handling
- Office Organization
- Office Administration
- Proficient in Excel
- Verbal and Written Communication
- Oral and Writing Communication
- Customer Assistance and Interaction
- Hospitality Services
- Listening Skills
- Telephone Etiquette
- Performance Improvement
- Issue Handling
- Filing
- Meeting Scheduling
- Meeting Arrangements
- Problem-Solving Skills
- Time Management
- Team Collaboration
References
References available upon request.
Timeline
Summer Babysitter
Kelly Cesal
06.2022 - Current
Receptionist
Crowe Real Estate Office
05.2021 - 06.2023
In-Home Babysitter
Jason Bennett
06.2019 - 08.2023
Political Science- Pre Law
Michigan State University
Corunna High School
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