Summary
Overview
Work History
Education
Skills
Timeline
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Grace Cruz

Orlando,FL

Summary

Hardworking and passionate job seeker with strong organizational skills with a Bachelor of Science in Psychology with experiences as a passenger services agent, capable of providing exemplary customer services. I have demonstrated effective communications skills, customer orientation, conflict resolution, and the ability to work in a team and independently. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Traffic Enforcement Specialist

GOAA
11.2023 - Current
  • Ensure the courteous, safe, and expeditious movement of both vehicular and pedestrian traffic through the terminal facility.
  • Managing traffic, issuing parking citations as necessary and assisting visitors at the airport.
  • Assist the public by providing direction and information regarding airport and parking information.

Medical Records Clerk

At Home Companion Of Florida
01.2019 - 05.2020
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

Passanger Service Agent

Bags Inc.
11.2017 - 12.2018
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.

Americorps Member

Instituto Psicopedagogico De Puerto Rico
07.2016 - 10.2017
  • Help in preparing lesson plans.
  • Coordinating and providing care that is safe, timely, effective,
    efficient, equitable, and participants centered.
  • Helping participants achieve wellness and autonomy.
  • Observe participants for developmental issues and
    communicate findings to lead.
  • Skilled at working independently and collaboratively in a team environment.

Passenger Service Agent

Bags Inc.
01.2014 - 06.2016
  • Computerized Check in of passenger and baggage up to 50 pounds.
  • Verify passenger documentation for correct boarding pass and bag identification.
  • Comply with all security requirements of air carriers.
  • Assist passengers with flight reservation and rescheduling flight.
  • Operation of Jet way for arriving and departing flights.
  • Announcements for boarding of flight and flight arrival.
  • Assist passengers upon arrival.
  • Communicate pertinent information with passengers.
  • Work in conjunction with other departments to ensure on time performance of flights.

Education

Bachelor of Science - Psychology

Sistema Universitario Ana G Mendez - Universidad Del Este
Orlando, FL
05.2015

Skills

  • Cultural Awareness
  • Excellent Communication
  • Leadership and teamwork
  • Bilingual in English and Spanish
  • Knowledge of Basic Software
  • Security Procedures
  • Customer Relations
  • Data Entry

Timeline

Traffic Enforcement Specialist

GOAA
11.2023 - Current

Medical Records Clerk

At Home Companion Of Florida
01.2019 - 05.2020

Passanger Service Agent

Bags Inc.
11.2017 - 12.2018

Americorps Member

Instituto Psicopedagogico De Puerto Rico
07.2016 - 10.2017

Passenger Service Agent

Bags Inc.
01.2014 - 06.2016

Bachelor of Science - Psychology

Sistema Universitario Ana G Mendez - Universidad Del Este

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Grace Cruz