GRACE ELLIS
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
The Wellness Method
10.2023 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Conducted an inventory of 150+ medications and supplements in the office while updating the website daily
- Ordered and received shipments to keep the inventory as up-to-date as possible
- Packaged and shipped out certain medications and supplements to patients all across the country
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted owner and manager in any office administration tasks
- Created organizational documents for the betterment of the office through Microsoft Excel, Word, Google Sheets, and Google Docs
- Provided support for marketing ideas through the company's website and social media platforms
Lash Consultant/Front Desk Receptionist
Amazing Lash Studio
05.2022 - 04.2023
- Proficient in the scheduling/wellness business software Mindbody.
- Scheduled client appointments through multiple fronts
- Ordered, displayed, and maintained supplies through a website named Sortly.
- Handled customer inquiries and issues over the phone, online, and in person
- Sold monthly memberships and retail products while maintaining top seller for four months straight
- Kept the studio well-cleaned and organized
- Kept the studio’s finances and client details well-maintained with Microsoft Office
- Collected payments and updated cash drawer as needed
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Lead Hostess
The Sicilian Butcher
02.2021 - 12.2021
- Proficient in Aloha POS system for food orders and payment and OpenTable for restaurant seating and reservations.
- Monitored restaurant activity to determine seating and dining flow.
- Assisted in serving guests for parties and special functions.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Closed out the podium at the end of the shift and maintained order and organization.
- Processed phone and online orders, as well as packaged the food promptly.
Team Member
Dairy Queen Grill & Chill
02.2020 - 12.2020
- Assisted new employees during training sessions.
- Corrected order and product mistakes by assisting customers with returns and refunds
- Greeted customers and answered questions regarding products and promotions
- Took food orders and made speciality treat items
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Stocked shelves according to planograms and faced merchandise for visibility.
Sales Associate
PacSun
11.2018 - 12.2019
- Operated cash register and POS to process sales transactions and handle payments
- Followed checklist to complete retail store opening and closing activities
- Introduced promotions and sale opportunities, enticing customers.
- Promoted visual presentation standards by keeping store replenished
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized.
Education
Bachelor of Science - Supply Chain Management
Arizona State University
Tempe, AZ05.2026
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2023
Arizona General Education Curriculum in Arts
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2023
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2020
Skills
- Customer Retention
- Office Support
- Proficient in Microsoft Office and Google Workspace
- Problem Anticipation and Resolution
- Appointment Booking
- Phone Inquiries
- Social Perceptiveness
- Guest Relations
- Supplies Ordering
- Attention to Detail
- Data Management
- Inventory Control
Timeline
Patient Care Coordinator
The Wellness Method
10.2023 - Current
Lash Consultant/Front Desk Receptionist
Amazing Lash Studio
05.2022 - 04.2023
Lead Hostess
The Sicilian Butcher
02.2021 - 12.2021
Team Member
Dairy Queen Grill & Chill
02.2020 - 12.2020
Sales Associate
PacSun
11.2018 - 12.2019
Bachelor of Science - Supply Chain Management
Arizona State University
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Arizona General Education Curriculum in Arts
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Corona Del Sol High School
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