Grace Cuautle
Fontana,CA
Summary
Dedicated and detail-oriented professional with a proven track record in property management seeking an Assistant Property Manager position. Bringing strong organizational skills, effective communication, and a commitment to maintaining high standards of property upkeep and tenant satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Beacon Property Management
07.2021 - Current
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Processed security deposit refunds.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Consultant
Beacon Property Management
02.2016 - Current
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA06.2007
Skills
- Property Management
- Tenant issue resolution
- Records Management
- Proficient in property management software (eg, Yardi)
- Solid understanding of leasing laws and regulations
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize in a fast-paced environment
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Beacon Property Management
07.2021 - Current
Leasing Consultant
Beacon Property Management
02.2016 - Current
High School Diploma -
Henry J. Kaiser High School
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