Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Grace Cull

Raleigh,NC

Overview

2
2
years of professional experience

Work History

Account Manager

On Location Experiences
Raleigh, North Carolina
07.2024 - Current
  • Foster relationships with clients attending events such as Super Bowl, NFL International Games, and the Final Four by addressing service inquiries and acting as the main point of contact relating to client needs and concerns.
  • Manage large corporate groups' programs at core events such as Super Bowl LIX, ensuring seamless onsite execution.
  • Collaborate with internal teams to identify solutions and provide accurate, timely information to clients and sales staff.
  • Resolve customer complaints and conflict, de-escalating customer interactions by providing alternative solutions to issues.
  • Support Premium Sales Staff by creating and distributing event-related communications for high-profile events.
  • Manage client accounts and maintain strong relationships with customers.
  • Acquire in-depth knowledge of workflow processes and technologies, including Salesforce and Salesloft CRM.

Global Sales Intern

Legends Hospitality LLC
New York, New York
05.2023 - 05.2024
  • Supported business development by collaborating with Legends Sales Team on RFP responses.
  • Led the development of a monthly financial reporting system for Legends, tracking upwards of $5 million in revenue.
  • Conducted market research on client satisfaction, stadium development, and philanthropic giving to support Legends sales team.
  • Aided in expansion of Human Resources recruitment strategies.
  • Assisted Global Sales team with administrative support including tasks such as contract tracking and organization, client giftings, and organizing case studies.

Education

Bachelor of Science - Psychology

Villanova University
Villanova, PA
05-2024

Skills

  • Client relationship management
  • Conflict resolution
  • Team collaboration
  • Program management
  • Relationship building
  • Strong written & verbal communication skills

Affiliations

TRI Raleigh

  • Active participant in the On Location Raleigh office’s Employee Resource Group focused on Togetherness, Resources, and Inclusion (TRI).
  • Support the planning and execution of office-wide events, including holiday celebrations, social gatherings, and professional panels.
  • Contribute to initiatives that promote diverse perspectives and foster an inclusive workplace culture.

NOVAdance - The Andrew McDonough B+ Foundation - Recruitment Committee Director (2023-2024)

  • Selected to lead a team tasked with recruiting Villanova students to participate in NOVAdance, a twelve-hour dance marathon fundraising event for the B+ Foundation.
  • Partnered with a seven-person executive team leading a committee of 70+ members.
  • Arranged events such as email marathons, field day competitions, and jeopardy contests to fundraise for B+ Foundation.
  • Efforts yielded a record breaking $601,000.00 donated to the Andrew McDonough B+ Foundation, supporting families affected by childhood cancer.

Timeline

Account Manager

On Location Experiences
07.2024 - Current

Global Sales Intern

Legends Hospitality LLC
05.2023 - 05.2024

Bachelor of Science - Psychology

Villanova University

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Grace Cull