Summary
Overview
Work History
Education
Timeline
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Grace Curry

30 E Springfield St, 2, Boston,MA

Summary

High-performing Financial Technology Professional with 10+ years of experience as Customer Success, Presales, and Product Management. Proven ability to demonstrate the value of software adoption to Financial Services markets. Currently supporting Duco Technology's product vision and strategy execution as a Principal Product Manager.

Overview

10
10
years of professional experience

Work History

Principal Product Manager

Duco
Boston, MA
09.2023 - Current
  • Responsible for defining the product vision, roadmap, and milestones of our product offering, with a Cash & Securities solution focus for Tier 1, Tier 2 wholesale banks, and asset managers.
  • Work with engineering to translate product vision and strategy into detailed requirements for prototyping and development.
  • Liaise with sales and marketing to develop product pricing and positioning strategies.
  • In Y1, milestones executed helped enable a 25% increase in volume and a 65% increase in the number of clients leveraging the firm's Cash & Securities solution.

Global Head of Presales

Duco
Boston, MA
03.2022 - 09.2023
  • Recruited and trained 3 additional staff during Q1/Y1.
  • Managed a team of 6, spread across North America, the United Kingdom, and Singapore during my tenure.
  • Recognized as a member of the company's senior leadership committee.
  • Lead the team through a department-wide restructure, which included a revamped team incentive plan to drive our new focus.
  • Globally, the team contributed to an attainment of 5.549M GBP in new software sales by the end of Q2/Y2, which accounted for 41% of the overall budget for that category.
  • The win/loss ratio of all qualified opportunities increased by 54% by the end of Q2/Y2.

Senior Presales Engineer

Duco
Boston, MA
04.2021 - 03.2022
  • Absorbed technical sale responsibilities for enterprise customers and prospects.
  • Contributed $1.420M in new annual recurring revenue in Y3.
  • Managed technology partner relationships for the wider team.
  • Drove process transformation discussions to optimize the way Presales executes, tracks, and measures activity.
  • Recognized as a 'High Potential' employee, which entailed cross-functional projects and shadowing senior leadership off-sites.
  • Assisted in the recruitment and onboarding of new Presales and Sales Executives globally.

Presales Engineer

Duco
New York, NY
09.2019 - 03.2021
  • Responsible for technical sales cycles across all of North America.
  • Configured and delivered product demonstrations and proof of concepts (POCs).
  • Prepared and validated RFP and RFI responses as needed, ensuring content clarity, consistency, and compliance with instructions.
  • Contributed to $217K in new annual recurring revenue in Y1, and $2.45M in Y2.
  • Collaborated internally to standardize the first suit of internal procedures for Presales, including but not limited to: new hire onboarding, deal qualification, proof-of-concept guidelines, and product demonstration design.
  • Liaised with the marketing team to develop collateral for and deliver customer-wide webinars.
  • Represented Presales on the firm's internal Product Board.

Senior Customer Success Manager

Duco
New York, NY
04.2019 - 09.2019
  • Took over Customer Success for priority accounts.
  • Lead the analysis and migration of 20+ data processes in 27 days for the operations department of a Chicago-based investment manager, kicking off a larger investment into a formal professional services function for the business.
  • Represented North America Customer Success on the firm's internal Product Board.
  • Assisted in the recruitment and onboarding of new Customer Success Managers.

Customer Success Manager

Duco
New York, NY
06.2018 - 04.2019
  • Managed 15 North American customer accounts simultaneously.
  • Onboarded new customers, providing BAU support, and strategic advisory services thereafter.
  • Liaised with Sales on upsell opportunities.
  • Collaborated internally to standardize a suite of internal procedures for Customer Success.
  • Developed and rolled out customer-facing technical documentation and end-user training guides for the firm's reporting solution.
  • Performed fit-gap analysis and end-user experience evaluation for two prospective vendor partnerships.

Professional Services Consultant

EZOPS
New York, NY
02.2015 - 06.2018

Project: Boston Global Financial Services Company - On-Premise Software Implementation and System Migration

Lead Business Analyst; on-premis software implementation and system migration

  • Documented technical requirements for on-premise software Implementation and worked with IT and Information Security to ensure they were executed in a timely manner
  • Migrated a suite of data processes off of legacy software, improving the firms speed and agility towards MiFid II regulation rewrites
  • Coordinated product training and demonstrations of product functionality as needed

Project: Boston Global Financial Services Company - Margin and Collateral Management Reporting and Off-Premise Software Migration

Lead Business Analyst; requirements gathering and report building

  • Liaised with operations and risk managers globally to produce fit-gap analysis of new margin rules for non-cleared OTC derivatives under CFTC and EMEA
  • Worked with engineering to push reporting enhancements into production ahead of regulation deadline
  • Documented current state end-to-end performance benchmarks for the firms Collateral Management solution to support its off-premise migration

Trade Management

Brown Brothers Harriman & Company
Boston, Massachusetts
07.2014 - 02.2015
  • Derivatives processing and verification for global, domestic, and cross-boarder settlements

Education

Bachelor of Science - Business Administration

University of New Hampshire
Durham, NH
2014

Timeline

Principal Product Manager

Duco
09.2023 - Current

Global Head of Presales

Duco
03.2022 - 09.2023

Senior Presales Engineer

Duco
04.2021 - 03.2022

Presales Engineer

Duco
09.2019 - 03.2021

Senior Customer Success Manager

Duco
04.2019 - 09.2019

Customer Success Manager

Duco
06.2018 - 04.2019

Professional Services Consultant

EZOPS
02.2015 - 06.2018

Trade Management

Brown Brothers Harriman & Company
07.2014 - 02.2015

Bachelor of Science - Business Administration

University of New Hampshire
Grace Curry