Grace Daniel
Fort Worth
Summary
Adept at multitasking and customer service, I excelled as a Restaurant Hostess at Old Texas Brewing Company, enhancing guest satisfaction and streamlining front-of-house operations. My skills in conflict resolution and reservation handling significantly improved dining experiences, showcasing my ability to solve complex problems and support team members under pressure.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Old Texas Brewing Company
10.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
In High School -
Benbrook Middle High School
Benbrook TxSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Handling complaints
- Reservation handling
- Menu memorization
Certification
- Food Handler Certification (FHC) - State Health Departments.
Timeline
Restaurant Hostess
Old Texas Brewing Company
10.2023 - Current
In High School -
Benbrook Middle High School
Similar Profiles
Peyton EvertsPeyton Everts
Busser at Old Texas Brewing CompanyBusser at Old Texas Brewing Company
Timothy CollinsTimothy Collins
Assistant General Manager Bar at Old Texas Brewing CompanyAssistant General Manager Bar at Old Texas Brewing Company
Bailey CollinsBailey Collins
Server at Old Texas Brewing CompanyServer at Old Texas Brewing Company