Grace Daniels
Joplin,MO
Summary
I'm a professional with a strong background in customer service, equipped to excel in team-oriented environments. I am skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. I am always excited to learn something new and very quick to catch on. I am known for reliability, effective communication, and focus on delivering quality results. I have expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. I promote good health with fun, safe and clean environments. I dependably carry out instructions and stays current on schedules. I am highly organized and hardworking with good communication and multitasking abilities. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am very eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer service
- Cleaning and organization
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
Certification
- ServSafe Food Handler's Certification
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Cook
Casey's General Stores Inc
09.2020 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Head Waitress
Golden Dragon Restaurant
12.2019 - 09.2020
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
- Promoted positive work environment by addressing conflicts among team members promptly and professionally.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
Cashier
Walmart
08.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Crew Member
SUBWAY®Restaurants
09.2017 - 08.2018
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
Associate of Arts - Culinary Arts
Hyde Leadership Charter School
Chillicothe, MO10-2024
High School Diploma -
Bowling Green High School
Bowling Green, MO05-2016
Timeline
Cook
Casey's General Stores Inc
09.2020 - 06.2021
Head Waitress
Golden Dragon Restaurant
12.2019 - 09.2020
Cashier
Walmart
08.2019 - 12.2019
Crew Member
SUBWAY®Restaurants
09.2017 - 08.2018
- ServSafe Food Handler's Certification
Associate of Arts - Culinary Arts
Hyde Leadership Charter School
High School Diploma -
Bowling Green High School
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