Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Grace Davis

Pitman,NJ

Summary

Reliable, hardworking, and motivated Customer Service Representative offering strong multitasking, problem-solving, communication and management skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained strongly in professional and efficient phone skills and high demand areas and flexible with changing business needs. A strong understanding of special order sales and excellent mathematical skills. Expert in customer service and accurate transactions.

Overview

16
16
years of professional experience

Work History

Front End Supervisor

Lowe's Home Centers, LLC
09.2022 - Current
  • Monitored cash drawers in 19 checkout stations to verify adequate cash supply along with counting and verifying bank deposits.
  • Trained team members in successful strategies to meet operational and sales targets including training associates in mobile checkout to increase customer service scores and faster checkouts.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained, coached, and oversaw employee performance, on methods for handling various aspects of sales to meet operational and sales targets., complicated issues, difficult customers, corrected problems, increased efficiency to maintain productivity targets
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention by offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service along with offering credit applications to customers, cross-selling and converting customers into cardholders.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls with monetary and non-monetary reports and records.
  • Strengthened merchandising and promotional strategies to drive customer engagement and store loyalty program to improve customer brand engagement and overall sales.

Customer Service Specialist Head Cashier

Lowe's Home Centers, LLC
08.2008 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing internal and external customers customer needs and resolving concerns.
  • Responded to customers by answering constant flow of customer calls with minimal wait times and assisting customers with requests for product questions regarding available merchandise, sales, current prices, upcoming company changes, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions by developing community reputation through commitment to customer satisfaction and strong client relationships.
  • Checked identification for proof-of-age on qualifying forms and purchases while using POS system to enter orders, process payments and issue receipts.
  • Maximized performance by monitoring daily activities and mentoring team members by adjusting job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store and solicited customers to purchase loyalty and item protection plans with successfully bringing new revenue each month.
  • Operated cash register to record transactions accurately and efficiently by performed cash, card and check transactions to complete customer purchases and maintained customer satisfaction with quick and professional handling of product returns.

Education

High School Diploma -

Pitman High School
Pitman, NJ
06.2006

Skills

  • Work Task Prioritization and Detail-Ord Responsible
  • Document Retrieval, Scanning, and Digitization
  • Excellent Phone Etiquette

References

Jillian Daley - Cash Office Administrator

Lowe's of Mantua Twp Store 2402

611 Woodbury Glassboro Rd

Sewell, NJ 08080

silverbond@verizon.net

(856) 264-6178



Maggie Fryer - Retail Merchandiser

Driveline Retail Merchandiser

Maggie7635@verizon.net

(856) 693-4736



Heather Bond - Property Manager

UMH Properties Inc. - Arbor Estates

1081 N. Easton Ave

Doylestown, PA 18902

heatherbond1989@yahoo.com

(267) 371-8858

Timeline

Front End Supervisor

Lowe's Home Centers, LLC
09.2022 - Current

Customer Service Specialist Head Cashier

Lowe's Home Centers, LLC
08.2008 - 09.2022

High School Diploma -

Pitman High School

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Grace Davis