Grace Dawe
Provo,UT
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Hygiene Department Lead
Stonehaven Dental
09.2022 - Current
- Manage and support team needs (personal/professional), including goal setting, scheduling, training/CE opportunities, corrective coaching & hiring.
- Oversaw ordering, repairs, coordinated special projects, and successful office operations.
- Schedule coordinator, chart and account audits, effectively troubleshooting issues.
- Gave performance feedback to employees to maintain high quality care and ensure patient needs are met and exceeded.
- Facilitated department meetings covering new implementations, problem-solving and other clinical operational areas.
Business Associate
Stonehaven Dental
02.2022 - 09.2022
- Insurance verification specialist, managing high-volume insurance verification breakdowns within pressured timeframes for productive dental operations.
- Patient Advocate actively listening to concerns, and building relationships to navigate treatment options, understanding personalized insurance benefits, and offering compassionate care to support patients start to finish.
- Maintained strong knowledge of dental terminology to better understand services and procedures.
- Analyzed processed claims, payment plans, completed account breakdowns, verifying credits and balances and correcting statements.
- Greeted incoming visitors, patients, and caller inquiries professionally, providing friendly, knowledgeable assistance.
Electrical assistant, invoice coordinator
Sierra Ridge Development
05.2016 - 02.2022
- Worked under supervision of Journeyman Electrician/general contractor to learn trade and develop electrical knowledge.
- Helped complete system installations, digging trenches, pulling wire through conduits, mounting and installing cables, outlets, switches, and other electrical components.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems while adhering to building codes and regulations following installation, replacement, remodel, or repair.
- Assisted in basic tasks such as handling power tools to cut, bend and shape wire, operate machinery loading and unloading materials, prepare bids for cost effective project completion.
- Managed invoicing data reviewing for accuracy and completeness prior to issuing payments, develop and maintained invoice filing system with focus on accurate and efficient record keeping.
Education
High School Diploma -
Springville High School
Springville, UT10.2020
Skills
- Dependable and strong work ethic
- Strong written and verbal Communication
- Excellent interpersonal skills
- Project management and Restructuring
- Multitasking Strength
- Strategic Planning
- Customer Relations
- Idea Development and Brainstorming
Certification
- CPR certified - May 2022-May 2024
- Radiology certification
Timeline
Hygiene Department Lead
Stonehaven Dental
09.2022 - Current
Business Associate
Stonehaven Dental
02.2022 - 09.2022
Electrical assistant, invoice coordinator
Sierra Ridge Development
05.2016 - 02.2022
High School Diploma -
Springville High School
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