Grace Degnan
Penns Grove
Summary
Detail-oriented individual with exceptional communication and multitasking skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Production Worker
Havis
07.2022 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
Ecommerce
Sportman's Warehouse
10.2021 - 07.2022
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
- Led redesign of ecommerce website, enhancing user experience and boosting conversion rates.
- Developed customized eCommerce solutions using integrating payment gateways and managing product listings.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
Customer Service Representative Team Lead
Sportsman's Warehouse
09.2021 - 07.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Cash Office Associate
Ross Dress for Less
06.2019 - 02.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Supported colleagues in resolving complex transactions or disputes by providing guidance based on expertise in cash-handling procedures.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
- Demonstrated commitment to continuous improvement by seeking feedback from supervisors and implementing recommended changes to enhance overall cash office performance.
Activity Specialist
A.C. Moore Arts and Crafts
08.2017 - 06.2019
- Maintained and ordered supplies for activities.
- Developed and implemented themes and activities for children between ages of 5 and 13.
- Adapted programs as needed based on individual participant abilities or interests, creating an inclusive environment for all attendees.
- Increased awareness of available programs within the community through outreach efforts such as newsletters updates on social media platforms.
- Developed strong relationships with parents and guardians, fostering open communication about participant progress and needs.
- Collaborated with team members to develop diverse and inclusive programs, resulting in increased attendance and satisfaction.
- Maintained accurate records of attendance, incident reports, and other documentation as required by organization policies.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
Cashier
Bed Bath & Beyond
08.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Summer Camp Counselor
Work Family Connections
06.2013 - 08.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Provided ongoing feedback on camper progress to parents through weekly updates, strengthening relationships between families and the camp community.
- Tailored activities to meet unique needs of campers with special needs, ensuring inclusive camp experience.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Associate of Arts - Liberal Arts
Bucks County Community College
Newtown, PA05-2020
Skills
- Patience and empathy
- Reliability and punctuality
- Attention to detail
- Adaptability and flexibility
- Compassionate communication
- Multitasking and organization abilities
- Written and oral communication
- Problem-solving abilities
- Patience and composure
- Time management
- Problem-solving
- Collaboration and teamwork
Timeline
Production Worker
Havis
07.2022 - Current
Ecommerce
Sportman's Warehouse
10.2021 - 07.2022
Customer Service Representative Team Lead
Sportsman's Warehouse
09.2021 - 07.2022
Cash Office Associate
Ross Dress for Less
06.2019 - 02.2021
Activity Specialist
A.C. Moore Arts and Crafts
08.2017 - 06.2019
Cashier
Bed Bath & Beyond
08.2016 - 06.2018
Summer Camp Counselor
Work Family Connections
06.2013 - 08.2013
Associate of Arts - Liberal Arts
Bucks County Community College
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