Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace DeMatteis

Palm Coast,FL

Summary

Detail-oriented administrative professional with 6+ years of experience in customer-facing roles and office environments. Demonstrated ability to support daily operations, manage schedules, coordinate onboarding processes, and maintain accurate records. Skilled at multitasking, communicating across departments, and ensuring a smooth workflow. Passionate about delivering excellent service, streamlining procedures, and fostering a collaborative and efficient workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist / HR Assistant

East Coast Habilitation Options
11.2024 - Current
  • Provided administrative support across departments, including scheduling, document management, and front desk coordination.
  • Assisted with recruitment efforts by posting jobs, screening candidates, and organizing interviews.
  • Conducted new hire orientations, maintained employee files, and ensured timely completion of onboarding documents.
  • Supported HR compliance by tracking training completions and policy acknowledgments.
  • Responded to employee inquiries regarding procedures, benefits, and general support needs.
  • Trained new front desk staff and developed process documentation for smoother onboarding.

Server

The Net by George
06.2024 - 11.2024
  • Delivered high-quality customer service in a fast-paced dining environment.
  • Handled special requests, processed payments, and maintained a clean, organized workspace.

Server / Key Holder

Flagler Beachfront Winery
08.2022 - 06.2024
  • Oversaw opening/closing duties, inventory checks, and register balancing.
  • Provided knowledgeable guest service, led team coordination during peak hours.

Server / Host / Busser

Flagler Fish Company
05.2021 - 05.2022
  • Managed front-of-house duties including hosting, serving, and ensuring guest satisfaction.
  • Supported kitchen and management with a team-first attitude.

Student Caller – AugieConnect

Augustana College
09.2019 - 03.2020
  • Conducted alumni outreach for fundraising efforts; maintained call logs and donor privacy.

Courtesy Clerk

Stater Bros.
06.2016 - 07.2017
  • Assisted customers with purchases and ensured cleanliness and organization throughout the store.

Education

Bachelor of Arts - Psychology

Augustana College
Rock Island, IL
05.2021

Skills

  • Office & Administrative Support
  • Calendar & Email Management
  • Data Entry & Document Filing
  • Employee Onboarding Support
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Verbal & Written Communication
  • Front Desk & Phone Operations
  • Time Management & Multitasking
  • Customer Service & Client Relations
  • Cross-Functional Team Collaboration
  • Organization skills
  • Time management

Certification

Valid Driver’s License

Timeline

Receptionist / HR Assistant

East Coast Habilitation Options
11.2024 - Current

Server

The Net by George
06.2024 - 11.2024

Server / Key Holder

Flagler Beachfront Winery
08.2022 - 06.2024

Server / Host / Busser

Flagler Fish Company
05.2021 - 05.2022

Student Caller – AugieConnect

Augustana College
09.2019 - 03.2020

Courtesy Clerk

Stater Bros.
06.2016 - 07.2017

Bachelor of Arts - Psychology

Augustana College

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