Grace Dermody
Liberty,MO
Summary
Dedicated restaurant hostess with strengths in customer service and reservation management. Proven ability to resolve problems quickly, and enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Saltgrass Steakhouse
Liberty, Missouri
06.2024 - Current
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating efficiency.
- Provided menus and informed guests of daily specials.
- Coordinated with servers to ensure timely service for guests.
- Assisted in training new hostesses on seating procedures.
- Maintained cleanliness and organization of the front area.
- Handled customer inquiries and resolved seating issues promptly.
- Collaborated with management to implement guest feedback strategies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations from patrons by phone or online.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assigned patrons to suitable tables according to server rotation.
- Inspected dining and serving areas for cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
Education
High School Diploma -
Liberty High School
Liberty, MOSkills
- Customer service
- Reservation management
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Safe food handling
- Guest relations
- Waitlist management
- High-volume phone answering
- Take-out service
- Table bussing
- Greeting guests
- Reservation coordination
- Menu memorization
- Seating arrangement planning
- Reservation planning
- Complex Problem-solving
- Customer flow management
References
References available upon request.
Timeline
Restaurant Hostess
Saltgrass Steakhouse
06.2024 - Current
High School Diploma -
Liberty High School