Grace Diehl
Owasso,OK
Summary
Hardworking professional with extensive experience in customer service and order management. Ability to enhance guest satisfaction through active listening and problem-solving skills. Adept at training new staff and ensuring compliance with food safety and alcohol service regulations, fostering a teamwork environment.
Overview
5
5
years of professional experience
Work History
Texas Roadhoues
Owasso, OK
10.2023 - Current
- Presenting menus and answering questions regarding items.
- Serving food and beverages to patrons and confirm complete orders.
- Explaining menu items, describing ingredients and cooking methods upon request.
- Enforcing minimum age requirements for consumption of alcoholic beverages by checking identification.
- Ensuring that each guest is served courteously, quickly, and efficiently.
- Checking with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Training new employees to perform duties.
Barista
Dutch Bros
Collinsville, OK
01.2025 - 11.2025
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Managed cash register and processed transactions with accuracy and integrity.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Customer Service Representative
Master Craft Collision
Tulsa, OK
02.2021 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Owasso Highschool
Owasso, OK05-2023
Skills
- Order management
- Menu knowledge
- Food safety
- Point of sale systems
- Customer service
- Team collaboration
- Time management
- Alcohol service regulations
- Active listening
- Attention to detail
- Problem solving
Timeline
Barista
Dutch Bros
01.2025 - 11.2025
Texas Roadhoues
10.2023 - Current
Customer Service Representative
Master Craft Collision
02.2021 - 11.2023
High School Diploma -
Owasso Highschool
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