Grace Donaldson
10588 Highway 59 W, Burlison,TN
Summary
Organized and dependable candidate who is successful at at managing priorities with an eagerness to learn new things. Seeking a full-time position to grow my career and challenge myself.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Internal Auditor
FedEx Services
01.2024 - Current
- Enhanced internal controls by conducting detailed risk assessments and evaluating existing processes.
- Provided valuable insights for management by consistently delivering timely and accurate audit reports.
- Contributed to the continuous improvement of auditing practices through regular feedback sessions with team members.
- Maintained open lines of communication with auditees throughout the audit process, fostering positive working relationships between internal audit and other departments.
- Utilize Visio to create OpScans.
- Collaborated with cross-functional teams to assess business risks and develop appropriate mitigation strategies.
- Strengthened company''s overall compliance by identifying weaknesses in internal controls and recommending corrective actions.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Identified and reported audit issues.
Customer Service
Flag City Nutrition
07.2022 - 12.2023
- Provided outstanding customer service.
- Directed cleaning, restocking, and customer service activities.
- Utilized customer feedback to improve customer service.
- Resolved issues and maintained customer service standards.
- Operated register to provide great customer service.
- Maintained a positive attitude.
- Document purchased products monthly.
Sales and Customer Service
AllState
03.2022 - 07.2022
- Provided sales and customer service assistance to walk-in traffic
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.
- Developed sales strategies to increase sales of insurance policies.
- Boosted sales revenue by identifying potential leads and effectively presenting life insurance options.
Education
Bachelor of Business Administration - Finance
University of Memphis
Memphis, TN05.2024
High School Diploma -
Brighton High School
Brighton, TN05.2019
Skills
- Microsoft Excel
- PowerBI
- Tableau
- Audit Planning
- Regulations and compliance
- Daily Reporting
- Decision-Making
- Documentation and Reports
- Microsoft Office
- Critical Thinking and Analysis
Certification
New Horizons Certifications
- Excel Part 2: Work with functions, work with lists, analyze data, visualize data with charts, use Pivot Tables, use Pivot Charts
- Excel Part 3: Perform advanced Data Analytics, automate workbook functionality, work with multiple worksheets and workbooks, use lookup functions and formula auditing, forecast data, create sparklines, map data
- Excel – Pivot Tables and Conditional Formatting: Analyze data with tables and conditional formatting, create Pivot Tables, create Pivot Charts, summarize, organize, filter, format, and refresh data in Pivot Tables
FedEx Corporation Training
- Root Cause Documentation
- Effective Business Writing for Auditors
- Creative Mindset: AI Guidelines
- Introduction to Data Analytics
- Audit Process Training
- Audit Interview Techniques
- Fraud Concepts and Analysis
Volunteering
Little Brothers- Friend of the Elderly, February 7, 2024
- Virtual event through Goodera.
- Made virtual cards for the elderly including positive sayings and designs.
March of Dimes Committee
- Assisted in fundraising activities such as bake sales and March Madness watch parties.
Timeline
Junior Internal Auditor
FedEx Services
01.2024 - Current
Customer Service
Flag City Nutrition
07.2022 - 12.2023
Sales and Customer Service
AllState
03.2022 - 07.2022
Bachelor of Business Administration - Finance
University of Memphis
High School Diploma -
Brighton High School
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