Grace Dougherty
Wayne,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Penn Medicine
03.2023 - 02.2024
- Acted as sole assistant to Practice administrator, Clinical Manager, and Nurse Manager for department composed of 10 medical specialties with 45 providers and 100 staff.
- Maintained inventory of clinical and office supplies and placed orders.
- Created purchase orders and invoices for business expenses including travel.
- Utilized software to track exam room utilization to maximize practice efficiency.
- Created training materials to streamline onboarding process for new employees in several clerical roles.
Patient Services Associate
Penn Medicine
10.2022 - 03.2023
- Utilized EMR Epic system and provided patient care face to face and by phone in medical office comprised of 10 medical specialties, 45 providers, and 1,500 patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
Full Time Nanny
Private Family
08.2021 - 08.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Provided developmentally appropriate activities for children.
Patient Service Representative
Premier Orthopedics & Sports Medicine
03.2021 - 05.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system
Assistant Teacher
The Learning Experience
09.2020 - 02.2021
- Implemented daily curriculum, provided supervision and care for infants, completed assessments and progress reports for each child, completed necessary training modules for sanitation, health, and safety standards in accordance with state requirements.
Assistant Teacher
Wayne Early Learning Center
10.2019 - 02.2020
- Provided developmental instruction and activities, training for safety, sanitary, and care standards, and day-to-day responsibilities of childcare.
Receptionist
JAGUAR LAND ROVER
07.2018 - 11.2018
- Handled cash transactions and maintained sales and payments records accurately
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Private Childcare and Elderly Caretaker
CARE.COM
01.2017 - 07.2018
- Day-to-day care, light housework, and support tailored to child with medical needs
- Caretaker for elderly gentleman with dementia in day-to-day tasks and served as an advocate in nursing home for patient to receive proper medication and treatments as needed.
Child Life Volunteer
THE CHILDREN'S HOSPITAL OF PHILADELPHIA
05.2017 - 10.2017
- Supported children and families while monitoring patients in Child Life room or patient rooms.
Hostess/server
NEW DECK TAVERN
03.2017 - 09.2017
- Greeted customers with professional and positive attitude, managed and scheduled reservations, and served patrons.
Sales Associate
AMERICAN EAGLE OUTFITTERS
11.2015 - 05.2016
- Trained in register and POS system use, advised customers, met daily sales and marketing goals, learned sales techniques, and provided customer service.
Sales Associate
VICTORIA'S SECRET PINK
11.2014 - 02.2015
- Trained in bra-fitting, and later chosen to participate in bra-fit specialist certification training, utilized register POS system, met sales goals as cashier and sales representative.
Education
High school diploma -
Phoenixville Area High School
Phoenixville, PA06.2015
Skills
- Organizational Skills
- Scheduling
- Database Management
- Meticulous attention to detail
- Purchase orders organization
- Process Optimization
- Invoice Processing
Assessments
- Basic computer skills, Proficient, 07/01/22, Performing basic computer operations and troubleshooting common problems
- Customer focus & orientation, Proficient, 07/01/22, Responding to customer situations with sensitivity
- Filing & organization, Proficient, 07/01/22, Arranging and managing information or materials using a set of rules
- Medical receptionist skills, Proficient, 07/01/22, Managing physician schedules and maintaining accurate patient records
- Data entry: Attention to detail, Proficient, 07/01/22, Maintaining data integrity by detecting errors
- Protecting patient privacy, Proficient, 07/01/22, Understanding privacy rules and regulations associated with patient records
Timeline
Administrative Assistant
Penn Medicine
03.2023 - 02.2024
Patient Services Associate
Penn Medicine
10.2022 - 03.2023
Full Time Nanny
Private Family
08.2021 - 08.2022
Patient Service Representative
Premier Orthopedics & Sports Medicine
03.2021 - 05.2021
Assistant Teacher
The Learning Experience
09.2020 - 02.2021
Assistant Teacher
Wayne Early Learning Center
10.2019 - 02.2020
Receptionist
JAGUAR LAND ROVER
07.2018 - 11.2018
Child Life Volunteer
THE CHILDREN'S HOSPITAL OF PHILADELPHIA
05.2017 - 10.2017
Hostess/server
NEW DECK TAVERN
03.2017 - 09.2017
Private Childcare and Elderly Caretaker
CARE.COM
01.2017 - 07.2018
Sales Associate
AMERICAN EAGLE OUTFITTERS
11.2015 - 05.2016
Sales Associate
VICTORIA'S SECRET PINK
11.2014 - 02.2015
High school diploma -
Phoenixville Area High School
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