Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Downard

Reno,NV

Summary

I am a third year student at Truckee Meadows Community College studying to obtain my Associates of Applied Business Sciences Degree. One of my goals is to pursue a career in Workplace Experience Management. While going to school I have been working full time as a Workplace Experience Manager for Coupa Software. As a Workplace Experience Manager, I am dedicated to providing a productive, collaborative, & inclusive workplace. I am extremely passionate when it comes to event planning, my creativity shines here the most. I love to coordinate & execute events that inspire collaboration between employees and foster a positive culture within the workplace. I have been able to sharpen my skills in the areas of office coordination, problem solving, event planning, vendor management, office administration, office organization, budgeting, expenses, time management, and communication. One of my biggest strengths is my ability to go above and beyond to achieve my goals. I am always looking to continue to grow my skills.

Overview

4
4
years of professional experience

Work History

Workplace Experience Manager

Coupa Software
07.2022 - Current
  • Supported multiple office locations (Reno, NV, San Diego, CA, Denver, CO, & Vancouver, BC)
  • Oversaw planning, organization, and execution for all events in supported offices
  • (Happy Hours, Team Meetings, Team Building Activities, Holiday events, Volunteering events, Office Holiday parties, Dinner Cruises, Office picnics/Field Days, Family events, Office Presentations, Company meetings, etc.)
  • Office Decoration
  • Office Organization
  • Maintained office inventory for office supplies & office snacks
  • Coordinated with vendors for supply restocks, maintenance, etc.
  • Maintained office supply budget as well as office expense reports.
  • Coordinated daily lunch ordering for 30+ employees
  • Managed employee badge system
  • Managed internal and external visitor experience
  • Organized on-site interviews with Talent & Acquisition
  • Coordinated & oversaw office closures
  • Sorted and processed mail & packages
  • Ran local errands for office as needed
  • Receptionist duties.

Assistant Manager

Big R
12.2021 - 06.2022
  • Delegated tasks and scheduling for staff
  • Performed inventory management and restocking of product
  • Assisted in leading safety committee tasks to be OSHA compliant
  • Training of new employees.

Lead Cashier

Big R
05.2021 - 12.2021
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Handled escalated customer service issues professionally and courteously.
  • Assisted in developing store policies related to cashier activities and procedures.
  • Managed the checkout process by monitoring long lines and calling additional staff if needed.
  • Monitored team performance on an ongoing basis to ensure adherence to standards.
  • Addressed customer complaints promptly while remaining professional in challenging situations.

Cashier

Big R
11.2020 - 04.2021

Cashier

Ace Hardware
08.2020 - 10.2020

Education

Associates of Applied Business Sciences Degree - Business

Truckee Meadows Community College
05-2025

High School Diploma -

Reed High School
Reno, NV
06-2020

Skills

Goal oriented, Strategic thinker, Organization, Data entry, Problem solving, Leadership, Relationship Building, Interpersonal Skills, Attention to detail, Time Management, Workplace Safety, Teamwork, Visitor Management, Visitor Experience, Vendor Management, Vendor Relations, Social Inclusion, Office Administration, Event Planning, Event Management, Inventory Management, Corporate Hospitality, Meeting Scheduling, Meeting Facilitation, Expense Reports, Expense Management, Budgeting, Purchase Requisitions, Badges, Food Ordering,Catering Ordering, Google suite, Google Calendar, Microsoft Office, Print/Scan, Mail Sorting, Professional Phone Skills

Timeline

Workplace Experience Manager

Coupa Software
07.2022 - Current

Assistant Manager

Big R
12.2021 - 06.2022

Lead Cashier

Big R
05.2021 - 12.2021

Cashier

Big R
11.2020 - 04.2021

Cashier

Ace Hardware
08.2020 - 10.2020

Associates of Applied Business Sciences Degree - Business

Truckee Meadows Community College

High School Diploma -

Reed High School

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