Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Grace Duffy

Pine Bush,NY

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

2
2
years of professional experience

Work History

Front Desk Coordinator at Physical Therapy Clinic

Pine Bush PT
Pine Bush, New York
04.2025 - Current
  • Made appointments with professionals.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Greeted and directed customers kindly and accurately.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Verified reservations, answered inquiries regarding hotel services and provided general tourist information.

Assistant Childcare Provider

Ivy Leauge Preschool
New Windsor, NY
05.2024 - Current
  • Attended training sessions to stay informed of new developments in early childhood education.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Communicated regularly with parents about their child's daily activities.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained up-to-date knowledge regarding childcare best practices.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Customer Service Associate in a Dining

Francescas Restaurant
Montgomery, New York
05.2023 - 05.2024
  • Resolved customer inquiries in a timely manner.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Answered phone calls from customers promptly and courteously.

Education

Some College (No Degree) - Selective Studies

SUNY Cortland
Cortland, NY

Skills

  • Communication skills
  • Customer service
  • Appointment scheduling
  • Record keeping
  • Child development
  • Team collaboration
  • Conflict resolution
  • Hospitality services
  • Detail-oriented
  • Organizational skills

Affiliations

  • I'm currently taking many health and psychology classes to deepen my understanding of human behavior and wellness. My goal is to transition into a role in Human Resources, with a focus on expanding my knowledge in healthcare and improving workplace well-being.

Timeline

Front Desk Coordinator at Physical Therapy Clinic

Pine Bush PT
04.2025 - Current

Assistant Childcare Provider

Ivy Leauge Preschool
05.2024 - Current

Customer Service Associate in a Dining

Francescas Restaurant
05.2023 - 05.2024

Some College (No Degree) - Selective Studies

SUNY Cortland

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Grace Duffy