Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Holden

Yukon

Summary

I am dynamic and results-driven marketing professional with a degree in Marketing and a passion for creating impactful, data-driven strategies. Adept at developing and executing innovative campaigns, brand positioning, and digital marketing initiatives that enhance customer engagement and drive business growth. Proven ability to collaborate across teams and communicate effectively to deliver measurable results. Eager to leverage my academic background to contribute to the success of a forward-thinking organization.

Overview

8
8
years of professional experience

Work History

Event Shift Lead

Halls Pizza Kitchen
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collected, arranged, and input information into database system.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted regular reviews of operations and identified areas for improvement.

Cashier

Marcums Nursery
01.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

BBA - Marketing

University of Central Oklahoma
Edmond, OK
05-2023

Minor - Organizational Leadership

University of Central Oklahoma
Edmond, OK
05-2023

Skills

  • Customer Service Excellence
  • Sales Expertise
  • Staff Training Development
  • Effective Team Coordination
  • Proficient in Sales
  • Operational Leadership
  • Analytical Problem-Solving
  • Effective Communication Skills

Accomplishments

  • Granted the Leaders of Tomorrow Scholarship for 4 years.
  • Achieved a 3.5 GPA
  • Received the Deans Honor Roll Award
  • Achieved College of Business Scholarship.

Timeline

Event Shift Lead

Halls Pizza Kitchen
06.2021 - Current

Cashier

Marcums Nursery
01.2017 - 05.2019

BBA - Marketing

University of Central Oklahoma

Minor - Organizational Leadership

University of Central Oklahoma

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Grace Holden