Grace Eager
Sioux Falls,SD
Summary
*Hard worker looking for a second job. Has experience in the food industry and is a team player. Good customer service and an eye for detail.
Compassionate Youth Trauma Specialist with 5+ years of experience in residential facility settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Communicative and reliable with commitment to fostering environment which facilitates learning and behavioral management of children and families.
Overview
10
10
years of professional experience
Work History
Youth Care Professional
Children’s Home Shelter for Family Safety
11.2023 - Current
- Assessed risk of harm to self or others, provided appropriate referrals and interventions as needed.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Attended regular trainings related to mental health issues such as trauma-informed care or child abuse recognition.
- Oversaw intake services for youth joining youth program, completed paperwork and determined placements.
Residential Counselor
Children’s Home Society of South Dakota
08.2022 - 11.2023
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
Lead Registered Behavior Technician
LifeScape.
01.2020 - 05.2022
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Shift Supervisor
Juice Stop
12.2017 - 08.2019
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
Shift Lead Supervisor
B&G Milkyway
04.2015 - 10.2015
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Developed processes to improve efficiency of production line and streamline workflow.
Education
Some College (No Degree) - Psychology
Augustana University
Sioux Falls, SDSkills
- Emotional Support for Individuals with Trauma
- Crisis Prevention Intervention
- Verbal and Written Communication
- Active Listening
- Compassionate and Empathetic when addressing individuals
- Trauma Informed
- Patient Advocacy
- Child Development Knowledge
- Team Collaboration
- Resource coordination
Certifications
- Safety Crisis Management Certified
- CPR Certified
- First AID certified
- NARCAN Certified
- ASIST Certified
Timeline
Youth Care Professional
Children’s Home Shelter for Family Safety
11.2023 - Current
Residential Counselor
Children’s Home Society of South Dakota
08.2022 - 11.2023
Lead Registered Behavior Technician
LifeScape.
01.2020 - 05.2022
Shift Supervisor
Juice Stop
12.2017 - 08.2019
Shift Lead Supervisor
B&G Milkyway
04.2015 - 10.2015
Some College (No Degree) - Psychology
Augustana University
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