Grace Edwards
Stratford,CT
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Hardworking Medical assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
40
40
years of professional experience
Work History
Certified Medical Assistant/Receptionist Assistant
Griffin Hospital
04.2021 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Worked in the call center handling inbound and center handling inbound and vaccinations, billing and updating vaccination cards.
Medical Receptionist/Assistant
Northeast Medical Group
06.2018 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Show patients to examination rooms and prepare them for the physician.
Medical Assistant /Receptionist
Greenwich Hospital
04.2017 - 12.2018
- Performs administrative responsibilities as assigned Sends/receives patient medical records and abstracts new patient records into EPIC.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Lead Medical Assistant/Receptionist
Columbia Westside Pediatrics
12.2011 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Organized paperwork such as charts and reports for office and patient needs.
Receptionist/Billing Specialist
OBEETEE.INC
08.2005 - 11.2011
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Processed vendor and supplier payments on weekly basis.
Customer Service/Payroll Specialist
Hi Fashion Fabrics
05.2000 - 08.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative & Team Leader
Cablevision Of NYC
06.1983 - 05.2000
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Medical Assisting
Mandl College
New York, NY04.2004
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06.1975
Skills
- Critical Thinking
- Clerical Support
- Patient Callbacks
- Medical Information Software
- Operational Requirements
- Patient Data Processing
- Front Desk Operations
- EMR Systems
- Compassionate Care
- Office Supplies and Inventory
- Patient Records Gathering
- Medical Records Management
- Intake Interview
- HIPAA Guidelines
- Electronic Medical Record
- Referral Verification
- Cardiac Monitoring Equipment
- Patient Health Information Access
- Reminder Calls
- Patient Referral
- Insurance Claims
- Typing and Filing
- Pulse Oximetry
- Patient Relations
- Workflow Optimization
- Reading Comprehension
- Telephone Etiquette
- Co-Payment Collection
- Patient Scheduling
- Outpatient Procedures
- Appointment Scheduling
- Continuous Quality Improvement (CQI)
- Height and Weight Measurement
- Prescription Refills
- Scheduling Tests and Procedures
- Collecting Patient Specimens and Tests
- Answer Telephones
- Telephonic Triage
- Claim Forms
- Order Purchasing
- Medical Screening
- CPR Certified
- Pharmacy Correspondence
- Medical Histories and Vital Statistics
Timeline
Certified Medical Assistant/Receptionist Assistant
Griffin Hospital
04.2021 - 06.2023
Medical Receptionist/Assistant
Northeast Medical Group
06.2018 - 11.2019
Medical Assistant /Receptionist
Greenwich Hospital
04.2017 - 12.2018
Lead Medical Assistant/Receptionist
Columbia Westside Pediatrics
12.2011 - 12.2017
Receptionist/Billing Specialist
OBEETEE.INC
08.2005 - 11.2011
Customer Service/Payroll Specialist
Hi Fashion Fabrics
05.2000 - 08.2005
Customer Service Representative & Team Leader
Cablevision Of NYC
06.1983 - 05.2000
Associate of Science - Medical Assisting
Mandl College
High School Diploma -
Francis Lewis High School
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