Grace E. Gabriel
Washington DC,United States
Summary
Dynamic Business Process Analyst with a proven track record at Accenture, specializing in data readiness and change management. Expert in optimizing enterprise systems and enhancing user adoption through effective training and stakeholder engagement. Successfully led initiatives that streamlined processes, ensuring compliance and operational excellence.
Overview
5
5
years of professional experience
Work History
Business Process Analyst( AI Data Readiness)
Gabini Life Science and Healthcare Consulting ( Gabini Enterprises)
06.2025 - Current
- Designed and managed SharePoint project planning hub for client health data, streamlining access to acute phase clinic operational data.
- Led strategy and implementation of data governance guidelines for EMR data formatting and coding, enhancing patient journey analysis.
- Established SharePoint environments for biomanufacturing documents and internal meetings, supporting integration with LLM modules.
Change Management Specialist – Security Learning & Awareness
Accenture
02.2023 - 05.2025
- Led cross-functional initiatives to design and launch enterprise-wide, compliance-driven training programs that enhanced organizational risk and security awareness.
- Designed and managed SharePoint-based learning hub to centralize process documentation and technology guidance, improving user access to critical information.
- Developed technology-enabled learning content and provided operational support to reinforce standardized processes, ensuring adherence to proper system usage.
Senior Business Process Analyst
Accenture
Arlington, VA
05.2022 - 02.2023
- Supported a federal government client in the design and implementation of a customized payroll processing solution on the ServiceNow platform, ensuring alignment with operational and compliance requirements.
- Partnered with developers and client stakeholders to validate requirements, map business processes, and support functional design decisions.
- Authored and executed test scripts and user acceptance testing (UAT) to validate system performance, data accuracy, and end-to-end workflows.
- Led change management and user enablement efforts, developing user guides, training materials, and delivering live system training to drive adoption.
- Streamlined onboarding processes for customer support teams, improving readiness and reducing ramp-up time.
- Delivered training and first-level support for enterprise tools including Salesforce, Bucher + Suter, and Cisco Jabber, escalating issues as needed.
Business Process Analyst
Accenture
06.2021 - 05.2022
- Supported business process analysis and system enhancement initiatives for federal clients.
- Assisted with requirements documentation, workflow analysis, testing support, and user enablement across enterprise platforms.
- Collaborated with cross-functional teams to support solution delivery and continuous process improvement.
Education
Master of Business Administration -
Hampton University
Hampton, VABachelor of Science - Business Administration
Hampton University
Hampton, VASkills
- Business Process Analysis
- Data Readiness
- Change Management
- Optimization
- Requirements Gathering
- Functional Documentation
- Enterprise Systems Implementation
- ServiceNow Enablement
- System & User Acceptance Testing (UAT)
- User Adoption
- Client Training
- Stakeholder Engagement
Personal Information
Title: Business/Technology Process & Technology Analyst
Core Consulting Skills
- Business Process Analysis
- Data Readiness Change Management Optimization
- Data readiness for descriptive and predictive analytics
- Requirements Gathering & Functional Documentation
- Enterprise Systems Implementation
- ServiceNow Enablement
- System & User Acceptance Testing (UAT)
- Change Management & User Adoption
- Client Training & Stakeholder Engagement
Timeline
Business Process Analyst( AI Data Readiness)
Gabini Life Science and Healthcare Consulting ( Gabini Enterprises)
06.2025 - Current
Change Management Specialist – Security Learning & Awareness
Accenture
02.2023 - 05.2025
Senior Business Process Analyst
Accenture
05.2022 - 02.2023
Business Process Analyst
Accenture
06.2021 - 05.2022
Master of Business Administration -
Hampton University
Bachelor of Science - Business Administration
Hampton University