Summary
Overview
Work History
Education
Skills
Timeline
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Grace Ellie

Waupaca,WI

Summary

Dynamic Patient Access Scheduler at Aspirus, recognized for enhancing scheduling efficiency and ensuring seamless patient-provider communication. Proven ability in effective problem resolution and multitasking, while maintaining HIPAA compliance. Committed to delivering excellent customer service and fostering collaborative teamwork in fast-paced environments. Professional with substantial experience in healthcare administration and patient services. Excels in coordinating schedules, managing patient flow, and ensuring seamless communication between departments. Strong focus on collaboration and achieving results, adapting to changing needs. Adept at handling confidential information, utilizing scheduling software, and providing exceptional customer service. Known for reliability and maintaining high standards in all tasks.

Overview

8
8
years of professional experience

Work History

Patient Access Scheduler

Aspirus
04.2022 - 03.2025
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Boosted overall operational efficiency by maintaining up-to-date knowledge of insurance requirements, billing practices, and medical terminology.
  • Managed and maintained accurate patient records, ensuring seamless communication between patients, providers, and insurance companies.
  • Expedited urgent care requests from clinicians through proficient triaging of incoming calls, providing prompt attention where required.

Waitress/ Server

The Woods Restaurant
11.2019 - 04.2022
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Waitress/Server

Wild Flowers
05.2019 - 11.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported needs of 50 to 100- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Cook

JR Sportsmans
02.2017 - 05.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Waupaca High School
Waupaca, WI

Skills

  • Effective multitasking
  • Efficient appointment management
  • Collaborative teamwork
  • Excellent Customer service
  • Effective problem resolution
  • Friendly and outgoing
  • Patient registration
  • HIPAA compliance
  • Strong organization

Timeline

Patient Access Scheduler

Aspirus
04.2022 - 03.2025

Waitress/ Server

The Woods Restaurant
11.2019 - 04.2022

Waitress/Server

Wild Flowers
05.2019 - 11.2019

Cook

JR Sportsmans
02.2017 - 05.2019

Waupaca High School

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