Grace Elliott
Bozeman,MT
Summary
Results-driven Customer Service Professional specializing in environmental health and productivity. Enhanced operational efficiency and business growth through effective team leadership and strategic planning. Cultivated positive workplace cultures and improved employee development through targeted training initiatives.
Overview
11
11
years of professional experience
Work History
Manager in Training of General Merchandise
WinCo Foods
Bozeman, Montana
11.2024 - Current
- Supervised daily operations to ensure efficient department performance and customer satisfaction.
- Coordinated schedules for staff to optimize coverage during peak hours.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Developed and implemented training plans for new employees.
- Trained new team members on store policies and operational procedures.
- Delegating employee assignments, monitored progress and evaluated performance.
- Provided coaching and mentoring to team members on a regular basis.
- Participated in leadership training sessions to develop managerial skills.
- Enhanced leadership abilities through training and hands-on task completion.
- Facilitated meetings between upper management and staff members to discuss ideas or issues related to operations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Collaborated with team members to address complex customer issues.
- Assisted in implementing promotional displays to enhance sales visibility.
- Identified opportunities for upselling additional products or services based on customer needs.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Maintained current understanding of company offerings to better serve customers and team members.
- Monitored inventory levels and assisted in supply chain management activities.
- Managed inventory levels to maintain product availability and minimize waste.
- Conducted regular audits to ensure compliance with health and safety regulations.
- Improved workflow efficiency by implementing time-saving practices. and customer service levels by anticipating needs and delivering outstanding support.
- Inquired deeply to understand customer service needs and preferences. to determine service needs and accurately input information into electronic systems.
- Assisted in coordinating project timelines and deliverables. tasks, including planning, execution, and monitoring.
- Participated in team meetings to discuss project progress and challenges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Collaborated with team members to address complex customer issues.
- Provided product information and assistance to enhance customer experience.
Food service worker
Ramstein Officers Club
08.2022 - 08.2024
- Prepared and served food in high-volume dining environment.
- Followed food safety protocols to ensure health compliance standards.
- Assisted in inventory management and restocked supplies.
- Maintained cleanliness and organization of serving stations.
- Engaged with guests to provide excellent customer service experience.
- Provided excellent customer service throughout the duration of an event.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Resolved guest inquiries and concerns promptly during events.
- Performed post-event cleanup tasks, including washing dishes and utensils used during meal service.
- Managed the distribution of meals and utensils, ensuring efficient service to guests.
- Worked multi-course dinners with pre-plated foods.
- Handled various responsibilities simultaneously simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Assisted with multi-course dinner service with pre-plated foods.
- Set up dining areas for formal events and private parties.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Assisted in inventory management and restocking supplies as needed.
- Set up tables with appropriate linens and silverware prior to each event.
- Enhanced customer satisfaction through effective service by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Addressed intricate customer issues collaboratively by working with other departments to provide solutions that meet customer needs.
- Provided product information and assistance to enhance customer experience.
Server/Bartender
Olive Garden
Rapid City, United States
10.2019 - 08.2020
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Enhanced customer satisfaction by proactively topping off drinks and anticipating needs for condiments and napkins.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Greeted newly seated guests quickly and efficiently.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted guests promptly upon seating to ensure a welcoming atmosphere.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Ensured guest satisfaction by following up on meals and suggesting additional items to drive restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions.
- Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Certified Nursing Assistant
Monument Health
Sturgis, United States
01.2017 - 09.2019
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements while assisting with feeding and monitoring to enhance patient care.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs assessment requests to identify course of treatment.
- Responded to patient alarms and needs assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Engaged with patient family and friends to facilitate a supportive and efficient visiting experience.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Direct Support Professional
Black Hill Special Services
Sturgis , United States
12.2015 - 11.2016
- Boosted patient wellbeing through active engagement in recreational activities.
- Helped patients adjust to hospital routines and thrive in structured environments.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Cultivated trusting rapport with patients to ensure optimal care and support.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Elevated patient outlook and daily living quality through dedicated compassionate care.
- Administered necessary medications as directed by care plan.
- Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
- Laundered clothing and bedding and changed linens 2-3 times per week to prevent the spread of infection.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Transported clients to doctor's appointments and other related errands.
- Interacted with patients daily to provide emotional support and build rapport. and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Education
Some College (No Degree) - Art Education
University Of South Dakota
South DakotaSome College (No Degree) - Forensic Psychology
Arizona State University
ArizonaSkills
- Merchandise planning
- Sales compliance
- Team management
- Teambuilding
- Staff supervision
- Staff leadership
- Employee development
- Team coaching
- Troubleshooting
- Organizational skills
- Schedule management
- Time management
- Multitasking
- Dispute resolution
- Leadership
- Communication skills
Timeline
Manager in Training of General Merchandise
WinCo Foods
11.2024 - Current
Food service worker
Ramstein Officers Club
08.2022 - 08.2024
Server/Bartender
Olive Garden
10.2019 - 08.2020
Certified Nursing Assistant
Monument Health
01.2017 - 09.2019
Direct Support Professional
Black Hill Special Services
12.2015 - 11.2016
Some College (No Degree) - Art Education
University Of South Dakota
Some College (No Degree) - Forensic Psychology
Arizona State University