Grace Engler

• It is a fast-paced environment; I am quick on my feet, efficient, and still have time to communicate with our customers.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Increased overall revenue through targeted marketing campaigns and promotional activities.
• Consulted with managers to organize special events and promotions.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Provided professional services and support in a dynamic work environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.

I worked here during COVID-19, so the inside of the building was closed off to people; I would run the drive-through, make blizzards and food, and also clean up.

• Proved successful working within tight deadlines and a fast-paced environment.