Grace Escalante
Clinic Manager
San Antonio,TX
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 7 years of experience facilitating staff teams and working alongside medical personnel and physicians. Highly skilled and enthusiastic professional managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Methodist Physicians Group
San Antonio, TX
08.2018 - 11.2021
- Direct day-to-day administrative and operational functions for Staff and Physicians providing guidance and leadership.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising 25 employees.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Office Coordinator
IMED Healthcare Associates
San Antonio, TX
08.2018 - 02.2019
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coordinated individual duties after careful evaluation of each Administrative 's skill level and knowledge.
- Coordinated physician meetings per month by reserving conference rooms and sending electronic meeting invitations to participants.
Medical Office Specialist
Northeast Internal Medicine
San Antonio, TX
11.2014 - 08.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Used ECW to schedule appointments for doctor visits and procedures.
- Answered phone calls and messages for 7-physician Internal Medicine medical facility, scheduling appointments and handling patient inquiries
Human Resources
Target Stone Oak
San Antonio, TX
10.2012 - 11.2014
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 60+ new employees.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Bachelor of Science - Health Care Administration
UAGC
San Diego, CA05.2023
Skills
- Leadership
- Teamwork
- Problem Solving
- Time Management
- Training and mentoring
- Staff Management
- Team Building
- Patient education and counseling
- Corporate compliance
- Clinical management
Accomplishments
- Certificate of Appreciation of The Promise 2016
- Colleague of the Month July 2017
- Crucial Conversations Certificate 2019
- Commitment of Excellence-2019
Affiliations
MGMA Medical Group Management Association
Timeline
Clinic Manager
Methodist Physicians Group
08.2018 - 11.2021
Medical Office Coordinator
IMED Healthcare Associates
08.2018 - 02.2019
Medical Office Specialist
Northeast Internal Medicine
11.2014 - 08.2018
Human Resources
Target Stone Oak
10.2012 - 11.2014
Bachelor of Science - Health Care Administration
UAGC
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