Summary
Overview
Work History
Education
Skills
Timeline
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Grace Evangeline Carroll

Grace Evangeline Carroll

Norman,OK

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Versona
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Front of House Employee

Dave’s Bakery
08.2021 - 09.2021
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Cashier & Greeter

Five Below
01.2021 - 03.2021
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Barista

Pourhouse Coffee
08.2020 - 02.2021


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Associate of Arts - Marketing

Asbury University / Dayton School of Business
Wilmore, KY
12.2023

High School -

Paul G. Blazer High School
Ashland, KY
05.2022

Skills

  • Customer service
  • Staff training and development
  • Time management
  • Team leadership
  • Decision-making
  • Money handling
  • Retail operations

Timeline

Assistant Manager

Versona
08.2024 - Current

Front of House Employee

Dave’s Bakery
08.2021 - 09.2021

Cashier & Greeter

Five Below
01.2021 - 03.2021

Barista

Pourhouse Coffee
08.2020 - 02.2021

Associate of Arts - Marketing

Asbury University / Dayton School of Business

High School -

Paul G. Blazer High School

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