Grace Evans
Shreveport,LA
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 28 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
39
39
years of professional experience
Work History
Receptionist Administrator
Software & Services
03.1996 - 01.2024
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Input each call in system
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
- Supported executive staff with meeting coordination, travel arrangements
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Utilized Connectwise to retrieve and deliver messages.
- Fulfilled customer requests
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Unit Clerk
Schumpert Medical Center
01.1985 - 01.1996
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Bossier High School
Bossier City, LA05.1983
Skills
- Proficient in phones
- Client Relations
- Communication
Timeline
Receptionist Administrator
Software & Services
03.1996 - 01.2024
Unit Clerk
Schumpert Medical Center
01.1985 - 01.1996
High School Diploma -
Bossier High School
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