GRACE FAGBOLA
4460 Wesley Way,GA
Overview
8
8
years of professional experience
Work History
God's Grace Beauty Lounge
Self Employed Services
02.2020 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined lounge operations for increased efficiency through effective staff scheduling and resource allocation.
- Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
- Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
- Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
Front Desk Receptionist
R.A Cosmetics
04.2016 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
B. Sc - Economics
Lagos State University
Lagos ,Nigeria 07.2005
Skills
Customer service relations
Timeline
God's Grace Beauty Lounge
Self Employed Services
02.2020 - Current
Front Desk Receptionist
R.A Cosmetics
04.2016 - 11.2019
B. Sc - Economics
Lagos State University
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