Grace Falconer Splude
Lisbon Falls
Summary
Organized, efficient, detail-oriented administrator with a proven track record of supporting corporate-level executives and management, showcasing expertise in financial and operational leadership. Recognized for the ability to implement process, procedure, and policy improvements that drive organizational efficiency. Skilled in optimizing workflows to enhance productivity, reduce labor costs, and uphold the highest standards of business integrity and service quality. Proactive problem solver dedicated to achieving goals and fostering continuous improvement within the organization.
Overview
30
30
years of professional experience
Work History
Finance/Office Manager
The Healing Community MEDCo, LLC
02.2022 - Current
- Wrote and set in motion many standard operating procedures (SOP’s) enhancing efficiency in the Finance Department, as well as overall functionality of the business office.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintain financial records of the Finance Department for five retail stores, one grocery/convenience store, as well as two greenhouses.
- Manage, administer, and process payroll for 50 employees.
- Company liaison to government agencies, vendors, and clients. Such as Maine Revenue Service (Maine Tax Portal), Department of Labor, MEMIC, etc.
- Prepare financial and payroll reports as needed for varying data analysis and finance reconciliation (Profit&Loss, Balance Sheet, Trial Balance, Aging Balances, for example).
- Delegated tasks to administrative staff to organize and improve office efficiency based on skill level and knowledge.
Manager
Port Clyde Kayaks
05.2017 - 10.2021
- Organized pick up and deliveries of a 30 kayak rental fleet, reservation for kayak tours for up to 15 people three times a day including greeting, taking payments, preparing and maintaining equipment upon arrival and departure.
- Oversaw all aspects of retail store operations.
- Managed all employees, including guides, drivers and maintenance employees.
- Responsible for payroll and all other financial account receivables and payables.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Alladin’s Mediterranean Grill
04.2018 - 04.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly focusing on customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Answered customers' questions, recommended items, and recorded order information for parties up to 50.
- Delivered excellent customer service to all guests.
Survey Researcher
University of Southern Maine Muskie School, Survey Research Department
03.2017 - 07.2017
- Worked as non-biased third party administrator for statewide surveys between CEA and Department of Health and Human Services, as well as for Maine Bureau of Motor Vehicles.
- Scheduled, organized, and interviewed respondents statewide who receive in-home and residential facility Maine care benefits.
- Coordinated calendars, logistics, and field work executing all stages from initial contact, to who, where, and when the interview would take place.
- Reviewed, classified and recorded survey data in preparation analysis.
Regional Field Organizer
Emily Cain for Congress
09.2016 - 11.2016
- Regional field organizer for Hancock, Waldo, and Washington counties in Maine totaling more than 300 square miles.
- Identified and empowered activists and volunteers throughout Maine’s Second Congressional District.
- Provided structure, coaching, and management for over 200 volunteers and activists by providing training, leadership, support, and communication in a fast-paced environment.
- Organized researched, planned, and staffed events including volunteer phone banks, door to door canvasses, volunteer recruitment efforts, and community outreach.
- Strategic location Director for Get Out The Vote Campaign in Belfast, Maine successfully running ground campaign, winning the city with 2380 votes for Emily Cain to opponent’s 332 votes.
Lead Teller
Trustmark National Bank
09.2014 - 09.2016
- Responsible for financial transactions and customer relations on the teller line including questions, complaints, explanations of accounts, transaction payments, deposits, and withdrawals for various types of accounts such as deposits, savings, certificate of deposits, mortgage loans, and safe deposit boxes.
- Managed vault and teller line with the head teller or when head teller was absent, including responsibilities such as shipping, receiving and verifying all currency between branch and tellers, handling overrides, and audits.
- Grew customer base by recommending additional products such as a money market accounts, savings account, home equity line of credit, or to speak with the investment team.
- Handled all confidential information and bank assets with strict confidence.
Outreach Coordinator
Maine Interfaith Power & Light
04.2013 - 04.2014
- Planning committee and founder’s circle member for Climate Solution Expo & Summit, a one day event that included 90 vendors, 24 breakout sessions, and an all day visionary plenary summit.
- Successfully raised over $15,000 in five months resulting in additional matching funds from national affiliate (Current budget was $30,000/year) fundraising efforts included emailing supporter database, one-on-one solicitations, and congregated organization solicitations resulting in more funding volunteer activity and organization mission recognition.
- Reconciled bank records and maintained detailed financial information on donations, grants, and sponsorships, working with bookkeeper to have proper paper trail and correct securities in place.
- Community organized: Directed, organized, strategized, implemented, recruited, and managed campaigns, events, and fundraising throughout the state of Maine, identifying and leading key stakeholders and volunteers.
- Cultivated relationships with sponsors as well as maintained and reignited with past and present, entering into contracts for funding space and community events.
Recording Engineer
Freelance
01.1996 - 01.2018
- Produced and engineered on hundreds of local and national musician or band albums in New York City and the Northeast.
- Planned and researched client’s needs including locating rehearsal space, recording studios, and equipment to accomplish end product within client’s budget and time limits.
- Was liaison between record companies, producers, and management to maintain good relations and to report news of on-going progress before, during, and after project.
Education
Master of Arts - Public Administration
The University of Maine
Orono, MaineBachelor of Arts - Music And Sound Recording
The University of New Haven
West Haven, ConnecticutBachelor of Arts - Music Industry
The University of New Haven
West Haven, CTSkills
- Software: Quickbooks, Google Workspace, MS Office
- Excellent written and verbal communication skills
- Billing
- Bookkeeping
- Vendor Management
- Payroll and budgeting
- Financial reporting
- Policy and procedure modification
- Office management
- Office administration
Timeline
Finance/Office Manager
The Healing Community MEDCo, LLC
02.2022 - Current
Server
Alladin’s Mediterranean Grill
04.2018 - 04.2021
Manager
Port Clyde Kayaks
05.2017 - 10.2021
Survey Researcher
University of Southern Maine Muskie School, Survey Research Department
03.2017 - 07.2017
Regional Field Organizer
Emily Cain for Congress
09.2016 - 11.2016
Lead Teller
Trustmark National Bank
09.2014 - 09.2016
Outreach Coordinator
Maine Interfaith Power & Light
04.2013 - 04.2014
Recording Engineer
Freelance
01.1996 - 01.2018
Master of Arts - Public Administration
The University of Maine
Bachelor of Arts - Music And Sound Recording
The University of New Haven
Bachelor of Arts - Music Industry
The University of New Haven
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