Summary
Overview
Work History
Education
Skills
Timeline
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GRACE FARMER

Burleson,TX

Summary

Dedicated and detail-oriented team contributor with over five years of experience in delivering exceptional customer service. Proven ability to adapt quickly to new technologies while fostering positive relationships and executing procedures with precision. Expertise in accurately managing customer orders and payments, thriving in fast-paced, team-oriented environments that prioritize company culture and values. Core competencies include customer service, organizational skills, professionalism, quality control, and effective communication, ensuring a reliable and empathetic approach to every interaction.

Overview

6
6
years of professional experience

Work History

Server

Twisted Sisters Taphouse
03.2025 - Current
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Bussed and reset tables to keep the dining room clean and uphold restaurant hygiene standards.
  • Attends customers when they enter with enthusiasm and warmth.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Takes and serves orders and answers questions, making recommendations for other products.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Utilized knowledge of the menu to make recommendations, enhancing customer dining experience.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved customer complaints with a calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Store Associate

In-N-Out
05.2020 - 03.2025
  • Served with excellence as a hostess and order taker, and efficiently prepared outstanding food products in the kitchen, performing preparation and cooking duties in compliance with standards.
  • Promoted consistently due to outstanding service and continued growth in experience and expertise.
  • Achieved Level 6 Associate as a Cook, driving store productivity and product excellence while functioning in a significant leadership role during shifts.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, without sacrificing quality or presentation.
  • Skill in managing a grill station, ensuring high quality and timely delivery of grilled items.
  • Demonstrated ability to maintain optimal oil temperature and ensure consistent food quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to the team by consistently being approachable and offering empathy while demonstrating active listening skills.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Provided excellent customer care through genuinely friendly and passionate service, satisfying customer requests, and anticipating customer needs, including smiling, greeting guests, handing out stickers and hats, delivering food to tables, asking customers about their meals, clearing trays, and thanking them for their visit.
  • Received and entered customer orders with a smile and processed payments using the register/computer terminal at the counter or in the drive-through.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Organized and handed out orders, serving as a final quality control check, ensuring products met company standards.
  • Prepared fresh produce, including peeling and dicing potatoes, slicing and chopping onions, slicing tomatoes, and leafing lettuce.
  • Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
  • Worked in a team-oriented environment, anticipating when others needed help and asking for help when needed.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Created a spotless and sparkling environment by cleaning individual workstations, stores, and surrounding areas, including daily cleaning duties before and after each shift and ongoing cleaning responsibilities during business hours.
  • Participated in training sessions to stay updated on product information and company policies.
  • Supported store security measures by reporting suspicious activities, contributing to a safe environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked flexible hours across night, weekend, and holiday shifts.

Team Member

Spring Creek Barbeque
11.2019 - 03.2020
  • Learned all required tasks quickly to maximize performance.
  • Greeted customers, held doors, and assisted with general questions as a hostess.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Baked and handed out rolls to customers, working with raw materials, hot overs, and providing delicious warm rolls with a smile.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Ensured cleanliness of tables and dining room as a bus girl, carrying heavy carts, and safely utilizing cleaning chemicals.
  • Received and entered customer orders, handling customer payments and operating the POS system.
  • Addressed and resolved customer complaints in a polite and professional manner.
  • Closed the store at the end of the day, cleaning, lifting heavy objects, properly disposing of waste, and handling cash settlements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained a productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

Bachelor of Science - Business Management

Tarrant County College
Fort Worth, TX
05-2027

High School Diploma -

Burleson Centennial High School
Burleson, TX
06.2021

Dual Credit Student -

Hill College
Cleburne, TX
06.2020

Skills

  • Team Collaboration
  • Customer Service
  • Organizational Skills
  • Professionalism
  • Quality control
  • Payment Handling
  • Point of sale (POS) system operations
  • Food safety oversight
  • Interpersonal Communication
  • High Volume Dining
  • Liquor, Wine and Food sales and Promotion
  • Oder Accuracy
  • Upselling techniques
  • Dish preparation
  • Safety Compliance
  • Attention to Detail
  • Task Prioritization
  • Memory Retention
  • Approachable
  • Good Listener
  • Empathetic
  • Strong Work Ethic
  • Adaptable and Flexible
  • Professional Appearance
  • Promptness
  • Multitasking
  • Reliability
  • Leadership
  • Training experience
  • Performance Improvement

Timeline

Server

Twisted Sisters Taphouse
03.2025 - Current

Store Associate

In-N-Out
05.2020 - 03.2025

Team Member

Spring Creek Barbeque
11.2019 - 03.2020

High School Diploma -

Burleson Centennial High School

Dual Credit Student -

Hill College

Bachelor of Science - Business Management

Tarrant County College

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GRACE FARMER