Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Felcyn

West Chester

Summary

As a leader in the service industry, I have excelled in enhancing customer satisfaction and maintaining a supportive and efficient workplace. Skilled in problem-solving, I significantly contributed to store performance by optimizing displays and merchandising store products. My dedication to excellence has consistently resulted in positive outcomes in fast-paced retail environments, earning favorable recognition in customer surveys. I aspire to thrive in a team-based role and to further develop my skills in a professional setting.

Overview

3
3
years of professional experience

Work History

Assistant Manager

JCrew Factory
06.2024 - Current
  • Supervised and evaluated staff to help improve skills and achieve daily objectives.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members.
  • Managed cash registers efficiently and ensured accurate transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays for Crewcuts, the children's clothing line.

Sales Associate/ Temporary Key Holder

JCrew Factory
03.2024 - 05.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Stylist

Maurices
09.2021 - 01.2024
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Provided excellent customer service by attentively listening to customer needs and addressing concerns promptly.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Business

Liberty University
12-2024

Skills

  • Customer service
  • Team leadership
  • Money handling
  • Decision-making

Timeline

Assistant Manager

JCrew Factory
06.2024 - Current

Sales Associate/ Temporary Key Holder

JCrew Factory
03.2024 - 05.2024

Stylist

Maurices
09.2021 - 01.2024

Associate of Arts - Business

Liberty University
Grace Felcyn