Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Grace Feliciano

Montgomery

Summary

Motivated and personable professional who thrives on making people smile and enhancing daily interactions. Committed to delivering exceptional service, fostering positive environments, and going the extra mile to leave lasting impressions. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Call Center Representative

Gullo Toyota
03.2025 - 05.2025
  • Managed high-volume inbound customer calls, addressing inquiries and resolving issues efficiently.
  • Utilized CRM systems to track customer interactions, ensuring accurate record-keeping and follow-up.
  • Trained new team members on call center protocols and best practices to enhance service quality.

Customer Service Representative

Sameday Auto Scratch and Dent Repair
03.2015 - 12.2024


  • Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
  • Trained new staff on customer service protocols, improving team performance and efficiency
  • Maintained detailed records of customer interactions, facilitating follow-up communications and service improvements
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Collaborated with team members to develop best practices for consistent customer service delivery

Education

GED -

Homeschool
Portland, OR

Skills

  • Complaint handling
  • Building rapport
  • Dispute resolution
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Customer communications
  • Inbound phone calls
  • Answering questions
  • Customer support
  • Communicating with clients

Interests

  • Photography
  • Powerlifting
  • Cooking and Baking
  • Reading
  • I enjoy helping others
  • Hiking

Timeline

Customer Call Center Representative

Gullo Toyota
03.2025 - 05.2025

Customer Service Representative

Sameday Auto Scratch and Dent Repair
03.2015 - 12.2024

GED -

Homeschool

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