Summary
Overview
Work History
Education
Skills
Generic
Grace Feltes

Grace Feltes

Lenexa,KS

Summary

Skilled shift leader with multiple years of experience excelling at interpersonal communication, team training, and task delegation. Detail-oriented, adaptable to new situations, and ready for a challenge. Known for strict quality standards for herself and others and a dedication to helping team members and guests alike.

Overview

8
8
years of professional experience

Work History

Team Member

Chick-fil-A
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Team Trainer

Chick-fil-A
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.

Shift Lead

Chick-fil-A
06.2023 - Current


  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Responded to and resolved customer questions and concerns.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities.
  • Enforced company policies and regulations with employees.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Cleaned and maintained ice cream and lemonade machines daily.
  • Oversaw entire team of front-of-house employees during night shifts.

Education

Bachelor Of Science - Experimental Psychology

University of South Carolina Upstate
Spartanburg, SC
12.2024

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Task prioritization
  • Training documentation
  • POS systems
  • Team leadership and supervision
  • Attention to detail
  • Adaptability and flexibility

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Grace Feltes