Grace Ferguson
Santa Clarita,CA
Summary
Versatile [Type] Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with [Number] years of experience in [Industry].
Overview
16
16
years of professional experience
Work History
Administrative Analyst
City Of Santa Clarita
12.2017 - Current
- Streamlined administrative processes by implementing efficient procedures and documentation systems.
- Enhanced office productivity by optimizing workflows and managing daily schedules.
- Supported management decisions with comprehensive data analysis and reporting.
- Conducted thorough budget reviews, identifying areas for cost reduction and allocation improvements.
- Managed multiple projects simultaneously, ensuring timely completion and quality outcomes.
- Developed strong relationships with internal stakeholders, improving communication and collaboration across departments.
- Handled sensitive employee relations issues diplomatically, maintaining professionalism while resolving disputes fairly.
- Oversaw the successful implementation of new technology platforms that streamlined daily administrative tasks.
- Reviewed contracts, proposals, and legal documents to ensure compliance with company policies and industry regulations.
- Negotiated vendor contracts skillfully, securing favorable terms that benefited both parties involved.
- Managed facilities operational requests and [Type] projects.
- Maintained accurate inventory of institution property, equipment and operational supplies.
- Provided multifaceted project development support.
Secretary
City of Santa Clarita, General Services
01.2016 - Current
- Provide administrative and technical support to the General Services Manager and General Services Division
- Responsible for maintaining and calendaring for the General Services Manager and all General Services staff
- Responsible for the division’s contract management, annual and one time project contracts, this includes communication with the contractor with any issues such as scope or work or budget questions
- Responsible for as needed project based work, such as going out to Bid on facilities service’s needs, Corporate Yard surveillance camera installation, Finance Kitchen Remodel
- Responsible for tracking, preparing and scheduling forty four employee evaluations
- Responsible for maintaining and updating the General Services project list, on a monthly basis, write and or review of City Manager monthly updates
- Prepare, process and track all General Services purchase orders, invoices and budget transfers
- Budget Officer FY17/18, assisting with budget preparation and tracks revenues and expenses
- Responsible for tracking of all General Services time off, this includes tracking in digital log
- Responsible for proofreading and editing of correspondence and reports, including City Council Agendas
- Respond or coordinate eService requests and Public Records Act Requests
- Responsible for maintaining and granting staff access to the Brivo security door system
- Supervise Part Time clerical support staff
- Participated in the RFP process for the City of Santa Clarita Pavement Preservation Plan
- Works closely to Risk scheduling and identifying needs for safety training
- Responsible for managing and maintaining records for the HandsOn Santa Clarita court appointed volunteers.
Interim Secretary
City of Santa Clarita, Building and Safety
09.2015 - 01.2016
- Provide administrative and technical support to the Building official and the Building and Safety Division
- Responsible for maintaining and calendaring for the Building Official and all Building and Safety staff
- Supervise three full-time employees and 3 part time employees
- Responsible for tracking, preparing and scheduling employee evaluations
- Review and approve timecards, track time off for entire division
- Respond or coordinate eService requests and Public Records Act Requests
- Responsible for travel and training
- Responsible for tracking employee certifications and licenses in a training database
- Preparing and tracking purchase orders, while monitoring the budget for the division
- Review, process and file invoices and run financial reports for budget tracking
- Responsible for assigning work, shifts to part time staff while ensuring phone coverage is covered at all times.
Clerk
City of Santa Clarita, City Clerk’s Office
08.2014 - 09.2015
- Provide administrative and technical support in the City Clerk and Supporting staff, providing superior customer
- Responsible for front counter and acts as liaison between City staff and the public, answers multi-line phone, receives visitors, takes questions or concerns from the general public
- Prepared and distribute agendas for City Council, including monthly agenda deadline calendar
- Responsible for Public Records Requests, including locating and retrieving specific documents for the public
- Prepared Notices of Completion, Resolutions and Ordinances
- Reviewed and process all City contracts, familiar with DocuSign system
- Managed the citywide conference call bridge calendar
- Maintained and update recently adopted ordinance book, also familiar with new MinuteTraq system
- Reviewed and processes invoices for the City Clerk’s office, SCVTV and the Santa Clarita Incubator
- Managed the Administrative Services Manager/ City Clerk’s calendar.
Clerk
City of Santa Clarita, Transit Division/City Clerk’s Office
10.2007 - 08.2014
- Provide administrative and technical support in the Transit Division, managing various projects, including Project Technician and Secretary duties
- Created, maintained and analyzed various operational databases including eService Online Request(CRM), and the Transit Information Network (TIN), providing real time transit updates to riders
- Assisted with route planning, including research, ridership analysis trends, and providing recommendations on routes and operations
- Provided oversight of temporary employee/s, including training schedules
- Created and maintained Monthly Maintenance Audits for fleet, Graffiti/Video logs of buses
- Co-Managed the Senior Transit Senior Ambassador Program
- Assisted with marketing efforts for English and Spanish workshops held for Transit Access Pass
- Prepared monthly Liquidated Damages/Incentives Report
- Researched and implemented the Rider Relief Program, acting as a liaison between the F.A.M.E
- Corporation and the City of Santa Clarita
- Project Manager for Wheelchair Securement Program-Tethering/Straps
- Managed Bike Locker Rentals at all five-5 community locations
- Maintained all online bus pass purchases, and inventory of office supplies
- Assisted with Spanish cable marketing campaign, including How To Ride Transit video
- Proofread all transit route schedules, rider alerts
- Maintained office contracts and filing system.
Education
Bachelor’s Degree in Sociology -
Thomas Edison State University
Transit and Paratransit Management Certificate Program -
University of the Pacific
Supervisor Series -
City of Santa Clarita
Professional Support Series -
City of Santa Clarita
Skills
- Policy Analysis
- Records Management
- Meeting Coordination
- Business Intelligence
- Decision Making
- Adaptability
- Strategic Planning
- Budget Management
- Project Management
Relevant Qualifications
- Ability to communicate clearly, concisely, and effectively verbally and in writing, strong verbal and written communication skills
- Able to negotiate and problem solve quickly, accurately, and efficiently
- Committed to quality and excellence with exceptional customer service skills
- 16 years of experience performing administrative and technical support
- Bilingual-Spanish, speak, write and read
Timeline
Administrative Analyst
City Of Santa Clarita
12.2017 - Current
Secretary
City of Santa Clarita, General Services
01.2016 - Current
Interim Secretary
City of Santa Clarita, Building and Safety
09.2015 - 01.2016
Clerk
City of Santa Clarita, City Clerk’s Office
08.2014 - 09.2015
Clerk
City of Santa Clarita, Transit Division/City Clerk’s Office
10.2007 - 08.2014
Bachelor’s Degree in Sociology -
Thomas Edison State University
Transit and Paratransit Management Certificate Program -
University of the Pacific
Supervisor Series -
City of Santa Clarita
Professional Support Series -
City of Santa Clarita
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